1. Zero-Tolerance Policy
We maintain a strict zero-tolerance stance against child sexual abuse and exploitation (CSAE). Any content, behavior, or account that promotes, shares, or facilitates CSAE will be immediately removed and reported to the appropriate authorities.
2. Content Moderation & Detection
Our app uses a combination of automated systems and human moderation to detect and remove CSAE-related content across:
Posts (text, images, videos)
Chat messages (text, images, GIF, Stickers)
Stories (text, images)
We employ keyword filtering and urgently suggest user to report any behavior that not suitable for a child.
3. Reporting Mechanisms
Users can report CSAE-related content or behavior through:
In-app reporting tools on posts, chats, and stories
All reports are reviewed promptly by our safety team.
4. Enforcement Actions
Upon verification, we take the following actions:
Immediate content removal
Account suspension or termination
Reporting to NCMEC and relevant law enforcement agencies
Preservation of evidence for legal compliance
5. Compliance with Laws
We comply with all applicable child protection laws, including:
COPPA (Children’s Online Privacy Protection Act)
GDPR (General Data Protection Regulation)
Local Indonesian child protection laws
We collaborate with global child safety organizations to ensure best practices.
6. Age Restrictions
Our app is not intended for users under the age of 13. We implement age verification in Our app account setup process.
7. Safety Contact
For urgent CSAE concerns, please contact our safety team directly at:
support@mooters.app