Terms of services

These terms and conditions apply to all purchases made by customers from [Monte Carol House] (hereafter referred to as “we”, “us”, or “our”). By placing an order with us, you agree to be bound by these terms and conditions. Please read them carefully before you order any products from us.

1. Ordering and Payment

• You can order products from us online, by phone, or in person at our store.

• You must provide us with accurate and complete information when you place an order. We are not responsible for any errors or delays caused by inaccurate or incomplete information.

• You must pay the full price of the products at the time of ordering, unless we agree otherwise in writing. We accept payment by Local bank, bank transfer, or cash.

• We reserve the right to cancel or reject any order at our sole discretion, without giving any reason. If we cancel or reject your order, we will refund any payment you have made to us.

2. Delivery and Collection

• We will deliver the products to the address you provide us when you place your order, unless you choose to collect them from our store.

• We will try to deliver the products within the estimated delivery time, but we cannot guarantee that we will do so. Delivery times are not binding and may vary depending on availability, demand, and other factors beyond our control.

• We will notify you when the products are ready for delivery or collection. You must arrange for someone to be present at the delivery address or at our store to receive or collect the products. If no one is available to receive or collect the products, we may charge you additional fees for storage or redelivery.

• You are responsible for checking the products for any damage or defects upon delivery or collection. You must notify us of any damage or defects within 24 hours of delivery or collection. If you do not notify us within this time, we will assume that you have accepted the products as they are.

3. Returns and Refunds

• You have the right to return any products that are faulty, damaged, or not as described within 14 days of delivery or collection. You must notify us of your intention to return the products and provide proof of purchase. We will arrange for the products to be collected from you or for you to return them to our store. We will refund you the full price of the products and any delivery charges within 14 days of receiving the returned products.

• You also have the right to cancel your order and return any products that are not faulty, damaged, or not as described within 14 days of delivery or collection, provided that they are in their original condition and packaging. You must notify us of your intention to cancel your order and return the products and provide proof of purchase. You are responsible for returning the products to our store or arranging for them to be collected by us. We will refund you the full price of the products within 14 days of receiving the returned products, but we may deduct any delivery charges from your refund.

• You do not have the right to return or cancel any products that are made-to-order, customized, personalized, or otherwise non-standard (hereafter referred to as “bespoke products”). Bespoke products are non-refundable and non-exchangeable, unless they are faulty, damaged, or not as described.

4. Warranty and Liability

• We warrant that the products will be of satisfactory quality and fit for their intended purpose for a period of 12 months from the date of delivery or collection (hereafter referred to as “warranty period”). If any product fails to meet this warranty during the warranty period, we will repair or replace it at our option, free of charge.

• This warranty does not cover any damage or defects caused by normal wear and tear, misuse, abuse, negligence, accident, alteration, modification, improper installation, maintenance, or repair by anyone other than us or our authorized service providers.

• This warranty is in addition to and does not affect your statutory rights as a consumer.

• Our liability for any loss or damage arising from your purchase of our products is limited to the price of the products and any delivery charges paid by you. We are not liable for any indirect, consequential, special, incidental, punitive, or exemplary damages, whether in contract, tort, or otherwise.

5. General

• These terms and conditions constitute the entire agreement between you and us regarding your purchase of our products. No other terms and conditions shall apply unless agreed by us in writing.

• These terms and conditions are governed by and construed in accordance with [your country’s] law. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of [your country’s] courts.

• If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall remain in full force and effect.

• We may transfer or assign our rights and obligations under these terms and conditions to any third party without your consent. You may not transfer or assign your rights and obligations under these terms and conditions to any third party without our consent.