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B2B & B2C Business Advisor | Customer Success | Customer Experience
Passionate advisor in B2C and B2B business development, customer success and customer experience, focused on digital customer journeys for tech companies and startups. Able to build trusted relationships, both within and outside the organization, gaining out the best from collaboration across different teams, levels and stakeholders.
BUSINESS DEVELOPMENT
B2C and B2B business development professional. Management of B2B2C partnerships. Product development.
CUSTOMER SUCCESS
To build customers' loyalty, satisfaction and long-term relationships, reducing churn rate and developing up/cross-selling.
CUSTOMER EXPERIENCE
Customer care and sales support, back office, management of requests via phone inbound and outbound, email, chat and social media.
E-COMMERCE
User experience design, conversion rate optimization for websites & e-commerce funnels, content management.
DIGITAL MARKETING
SEA, SEO, email marketing, social media marketing, market fit (buyer personas, trends, benchmarking, competition analysis).
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