My journey

FREELANCE
09/2024 - present

BUSINESS ADVISOR
B2C and B2B business development, customer success and customer experience. Focused on digital customer journeys for tech companies and startups.

CRIBIS D&B - CRIF GROUP
10/2020 - 08/2024

KEY ACCOUNT MANAGER
Farming a B2B portfolio in the telco & utility segment, with the aim of reaching target revenues, building solid relationships with customers, increasing their satisfaction and loyalty. Hunting prospects for new sales opportunities.

V. MANE FILS SA
01/2020 - 09/2020

COMMERCIAL BACK OFFICE
Worldwide B2B commercial support and R&D projects coordinator for the italian headquarters. In charge of B2B local marketing activities.

EUROP ASSISTANCE ITALIA SPA - GENERALI GROUP
10/2010 - 01/2020

DIGITAL PLATFORMS MANAGER
In the B2C Direct Sales department, dealing with the 360° management of the B2C e-commerce channel (6M€ GTO): content creation, product and digital project management. Scouting and implementation of new technologies (e.g. chatbots, A/B testing, new payment methods).

SENIOR CUSTOMER ADVISOR
B2C business development, customer care and sales support, administrative back office, management of requests via phone (inbound & outbound), email, chat and social media.

VILLA BECCHI SRL
01/2007 - 03/2010

SALES & RECEPTION
My first sales client-facing role. I was in charge of reception service, secretarial duties and customer care.