Mobile Payment·FAQ

Note: This site is work on progress. Please check regularly for updates.

How do I cancel a service that is appearing on my phone bill?

Just text "stop" to the shortcode that is representing this service. You can find the right shortcode in the text messages that this service is sending to as reminders. Check your text messages (SMS) for shortcodes (like 88888, 89356, or 64546).

If you are more the calling type you can also reach out to the contact numbers given in those text messages.

If I'm texting «stop» to a number, I bet that will only confirm my phone number and they will charge or subscribe me for something I don't want?

No. Mobile Payments are strictly regulated by the Phone-paid Services Authority (PSA). If you send "stop" or "stopall" to a service's shortcode, billings will stop immediately. You will only be charged a standard rate for a single text message by your Mobile Operator.

tell me more about texting «stop»

I got billed for some service I don't know. How did they get my mobile phone number?

Mobile Billing is a service provided by your mobile operator. It has been established to make online payments easier. Obviously, your Mobile Operator (EE, o2, Three, Vodafone, Virgin ...) does know your mobile number. The number is transmitted to a few trusted mobile payment providers. Those mobile payment services are then used by so called Content Providers.

In the UK this kind of payment is regulated by the PayForIt authority.

Texts and phone calls have costs. Is there a way to cancel Premium services for free?

Yes. Texting and calling are way more convenient and only cost standard rates, there's often also a way to cancel for free by logging into your online account. You need login credentials to do so.

You could also write an e-mail to ask if someone could please call you back.

• Jamster: info@jamster.co.uk
• Mobile Security: norton-uk@mobilesecurity.freenetdigital.com
• Gamesaine: gb-gamesaine@mobile-help.org

I lost the URL for accessing the content. How can I use the content I'm paying for?

Below we listed some examples of content portals. Please have a look if you recognize something familiar.

• Jamster, mobile downloads: http://jamster.co.uk/
• Mobile Security, Norton Mobile Security app: http://mobilesecurity.freenetdigital.com/index.xhtml
• Gamesaine, mobile games: http://gb.gamesaine.com/
• Viobuzzy, mobile videos and shorts: http://gb.viobuzzy.com

If you don't recall your password, ask for a new one. It's sent as a text to your mobile phone.

I don't recall to have subscribed to anything. How does that Mobile Payment look like?

to be done

Also check our visual Opt-in examples

This is all and well, but I'm from Australia, not the UK. Is there a similar page for Australia?

Actually, there is.