Embedded Files
Basic Operating Support System
A Guide for Effective Stand Operations
Warehouse Ordering QR Code
How to Use:
Open your phones camera and point at QR code, after a few seconds a link should appear. Click that link. Or click the following link: Warehouse Order Form Link - CLICK HERE TO ACCESS
This link brings you to an online form. Here you can fill out any orders you need from the warehouse. Do not forget to submit the form at the end.
To Note:
Be specific! You MUST include your full location name (section number and name of location). You also MUST include exact quantities of the items you need.
Do not use this QR code for anything but warehouse product orders.
TABLE OF CONTENTS - click any topic to go straight to page
Welcome to Allianz Field
Welcome to Allianz Field
Delaware North Sportservice wants your experience here to be rewarding. The B.O.S.S. Book (Basic Operating Support System) is a program to guide everyone working in our concession stands & portables here at Allianz Field. Our goal is to operate consistently and Create Special Experiences One Guest at a Time.
You should be reviewing this guide book before each event, as it should provide answers to questions you may have before, during, and after the event. If there is anything you feel needs clarification, please feel free to contact your section supervisor or a Sportservice manager.
With all your help, we look forward to another wonderful season!
Remember to smile, and always thank the Guest.
Go large! Upsell and suggest add-ons!
Thank you and have fun!
Scarves up Loons!
People, Phone Numbers, Warehouse Ordering & Codes to Know
People, Phone Numbers, Warehouse Ordering & Codes to Know
Rachel Luttman: Concessions Manager
When to call: When you cannot find your supervisor and need anything. Do not call for warehouse orders.
651-233-6754
Jordan Hoffmann: Operations Manager
When to call: Only when you cannot find your supervisor and cannot get a hold of Rachel. Do not call for warehouse orders.
612-244-1787
Barry McCabe: General Manager
Ty Butler: Concessions Sous Chef
Eddie Samson: IT Manager
For Warehouse Orders:
Scan the QR Code found at the top of this page
Fill out the form with your EXACT location (section number and name) and the items needed with quantities. If you do not put your exact location with quantities, you may not get your product.
Do not contact for anything other than product delivery.
A warehouse porter will bring up the product.
Codes to Know:
2021 will serve as a manager code. This can be used for refunds.
Login information is labeled on your POS system. Flip screen to see.
Filling out Paperwork
Filling out Paperwork
Filling out Temp Logs
Filling out Temp Logs
Filling out Spoilage & Employee Meal Logs
Filling out Spoilage & Employee Meal Logs
Filling out Maintanence Logs
Filling out Maintanence Logs
Filling out Alcohol Incident Form
Filling out Alcohol Incident Form
Transfer Sheets
Transfer Sheets
Checkout Paperwork
Checkout Paperwork
Hygiene Rules
Hygiene Rules
Hand Washing
Regularly wash your hands and nails thoroughly before you begin working and always when:
Returning to the stand/portable
After visiting the restroom
Handling raw food
Handling trash
Handling dirty containers
After smoking (please note, smoke breaks are not permitted during your shift at Allianz Field)
Only use hand wash sinks for the washing of hands - never for the washing of utensils or dumping food
Safe Systems at Work
Safe Systems at Work
Temperature Reminders
Temperature Reminders
Health Inspection Reminders
Health Inspection Reminders
3-4 Compartment Sink Set Up
3-4 Compartment Sink Set Up
Red Sanitizer Bucket Set Up
Red Sanitizer Bucket Set Up
Concessions Plan-O-Gram Example
Concessions Plan-O-Gram Example
Checklists
Checklists
Pre Game
Pre Game
During Game
During Game
Post Game
Post Game
Guest Path
Guest Path
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