Alcohol Service

Alcohol Policies 

• Volunteers and employees MUST be of 18 years of age to serve and handle alcohol

• ID anyone who appears to be 30 years or younger (40 years or younger to be safe or ID everyone if you choose)

• IDs we DO accept: (ALL IDs must include a birth date, a picture and not be expired)

  • State issued drivers license of any US state (please see drivers license state book so you know how to identify different state IDs)

  • State issued identification (non-driver license) card

  • Passport

  • Passport card

  • Military ID

  • Tribal ID

  • ANY foreign ID (Please note, foreign IDs may have a different birth date format. Please make sure you can properly read the date)

• When checking IDs:

  • Always ask the guest to remove their ID from their wallet to ensure authenticity

  • Thoroughly examine the ID

  • If in doubt, don’t sell

• Guest must be at least 21 years old to purchase and consume alcohol

• Alcohol sales cease at the 75th minute

• TWO (2) alcoholic beverages per person at one time (valid ID required if person appears to be under 30 years old)

• (2) 24 oz cans CAN be sold at a time

• REMINDER: A partial alcoholic beverage is considered one drink; therefore, if a guest has a partial drink while they are ordering, you may only serve one more alcoholic beverage

• No rehashing or refilling a cup. Always use a new cup.

• No shots or “on the rocks”

• 1.5 oz = single, 2.5 oz = double

• Seltzers contain alcohol!!

• MUST use jigger and pour spout. Absolutely no free pours.

• Absolutely no alcohol sales before gates have opened

• Sportservice reserves the right to deny the service of alcohol to anyone. It is your right as a bartender to refuse service if you feel necessary as the liability is yours.

• Individuals who violate any alcohol policy or any applicable alcohol service rule could face disciplinary action up to and including termination.

• NO volunteer under the age of 18 may serve alcohol.

• REMEMBER! You can refuse service to anyone if you feel uncertain about anything. You are liable for the alcohol service you provide.

Alcohol Cut-Off Guidelines

• Alcohol sales cease at the 75th minute of the game

  • TVs can be found around the stadium to keep track of the game time

• Guests should be refused service if they are intoxicated

• Say no and offer an alternative non-alcoholic beverage or food item

• Give clear reasons and do not judge the guest. Never say “You’re drunk”

• Call for backup if the guest makes trouble

  • Supervisors and managers will ALWAYS support you

  • Fill out an alcohol incident form

  • NEVER take actions into your own hands, call your supervisor, manager or stadium security

• If you don’t feel comfortable serving the guest, no one can force you to serve them

• Dram Shop Laws

  • If an illegal sale leads to damage outside of the stadium, we are liable and YOU are liable

  • Don’t over sell

• Our company has a zero-tolerance policy. Any associate or volunteer violating the alcohol service policy, will face disciplinary action up to and including termination!

Signs of Impairment

• Loud speech

• Staggering

• Mood swings

• Glassy, unfocused eyes

• Loss of inhibitions

• Slurred speech

• Flirtatious

• Poor coordination

• Slow reactions

Ethical Equations Alcohol Secret Shops

A third-party independent company will come in to “shop” associates and volunteers regarding the alcohol policy EVERY event

• They are looking to see if associates or volunteers:

  • Check the ID if the guest appears under 30 years old

  • Serve the correct amount per guest = two (2)

  • Make sure you understand what is and isn’t considered two drinks

  • Do not sell or give refills

• If you ask the person if they are 21, they will answer honestly

Reminder; serving a minor is grounds for termination of volunteer status. Serving a minor is also a criminal offense.