> Frequently Asked Questions - YouTube
When does the Live Stream start? About 5 minutes before the start of Mass. The equipment is turned on in the church about 10 minutes before Mass begins however, clicking the link about 5 minutes before gives ample time for the stream to have started and be viewable.
Do I need a Google/ YouTube account to watch the Live Stream? You do not need an account to watch the live stream of Mass and unless you want to, should skip or ignore any requests to set up an account or sign in .
Why am I'm being asked to pay watch the Live Stream? YouTube may prompt you to sign up for YouTube Premium. YouTube premium is not required to watch the Live Stream and you should click 'No Thanks', or 'Skip Trial' if you receive any messages to this effect. The parish would never use a streaming service where you must pay to watch Mass online.
YouTube Premium pop-up
Why can't I comment in live chat? Only people who have signed in using a Google or YouTube account can comment. This allows live streamers to moderate messages and remove any that may be deemed inappropriate. Leaving a comment is completely optional, some people do, others don't.
Are the Mass responses going to be included in the live chat? We are restricted to replies of 200 characters in live chat and therefore advise you for the time being to either download, or print, the Sunday Message with the Order of Mass, or use a missal. We are looking at how we can put this online.
What are the videos suggested at the side of, and after the Live Stream? These videos are suggested by YouTube and the parish has no control over what is suggested, or their content. The videos displayed are based on algorithms of various factors such as location, previously watched videos etc., and will be different for each user. As with any internet use it is important to stay safe online.
The stream seems to stop and start a lot. If the stream is stopping and starting you may need to change the picture quality to a lower setting. Hover your mouse pointer over the video and click the cog icon (Settings) at the bottom. Next click Quality and choose a lower setting from the options. For example, if a tick is next to 1080p (the tick indicates your current setting) try choosing 720p. To allow YouTube to automatically adjust to the best quality available for your device, click Auto.
> How to watch the current live stream via YouTube
Click the link on the parish website's Home page or the YouTube link at the top of the Live Stream page.
First time users may see a pop-up window. This contains YouTubes' terms and conditions, scroll to the bottom and click the 'agree' button.
If the Live Stream has started - this is usually about 5 minutes before the start of Mass - it will automatically be shown on the screen, otherwise:
The parish's YouTube channel will be displayed. Please stay on the page and refresh your browser shortly before the start of Mass. When the live stream starts you should see a small picture of St John's in the middle of the page, with the word LIVE to the bottom right of the picture.
To view the Live Stream click any of the images with the LIVE logo displayed.
The video should start automatically. If it doesn't please hover your mouse cursor over the video and click the play button.
Parish YouTube channel showing a current live stream
Note the word Live in the right hand corner. Click the image to view the stream
If you want to receive notifications for when a live stream starts please hit the 'Subscribe' button shown on the channel page. You will need to register for a Google account to do this. If you require help setting one up please contact us.
> How to watch the current live stream via the parish website
Click the link on the parish website's Home page or the Live Stream option from the menu bar at the top of the site.
If the screen is showing the message 'Video Unavailable', it means the live stream hasn't started. Please be patient you will need to refresh your browser window about 5 minutes before the start of Mass.
When the live stream is available you should see the words "Live Stream from St John the Baptist, Melton". Press the play button situated in the middle of the screen to start the stream.
Please Note: If watching the stream via the parish website you cannot increase the size of the video. To do this you will need to watch the stream via YouTube.
"Live Stream from..." highlighted in blue. Play button highlighted in yellow.
> How to watch previous live streams
Live streams broadcast via Facebook are available by clicking here
Live streams broadcast via YouTube are available by clicking here