Research
Publications
Digital Platforms 2.0: Learnings, Opportunities, and Challenges with Shrabastee Banerjee et al., Forthcoming at International Journal of Research in Marketing
A Structural Model of a Multitasking Salesforce: Incentive, Private Information, and Job Design with K. Sudhir and Kosuke Uetake, Management Science (2022)
Finalist, 2022 Frank M. Bass Award (the best dissertation-based paper published in an INFORMS-sponsored journal)
Winner, 2018 ISMS Doctoral Dissertation Proposal Competition
Honorable Mention, 2019 John A. Howard/AMA Doctoral Dissertation Award
Attribute Sentiment Scoring with Online Text Reviews: Accounting for Language Structure and Missing Attributes with Ishita Chakraborty and K. Sudhir, Journal of Marketing Research (2022)
Winner, 2023 Don Lehmann Award (the best dissertation-based article published in JM or JMR)
When Salespeople Manage Customer Relationships: Multidimensional Incentives and Private Information with K. Sudhir, Kosuke Uetake and Rodrigo Canales, Journal of Marketing Research (2019)
Winner, 2021 Don Lehmann Award (the best dissertation-based article published in JM or JMR)
Winner, 2016 ISBM Doctoral Awards Competition
Working Papers
Multi-dimensional Salesforce Compensation with Price Delegation, with Pranav Jindal and Peter W. Newberry
R & R, Journal of Marketing Research
The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks with Isamar Troncoso, Ishita Chakraborty, and Soohyun Kim
R & R, Journal of Marketing Research
Do Review Solicitations Elicit Reviews Where They Matter for Sales and Product Returns? with Hana Choi and Jinsoul Seo
R & R, Marketing Science
Peer-reviewed Conference Proceeding
Human Learning from Artificial Intelligence: Evidence from Human Go Players’ Decisions after AlphaGo with Minkyu Shin and Jin Kim, Proceedings of the Annual Meeting of the Cognitive Science Society (2021)
Working paper version: Measuring Human Adaptation to AI in Decision Making: Application to Evaluate Changes after AlphaGo