Research
Publications
A Structural Model of a Multitasking Salesforce: Incentive, Private Information, and Job Design with K. Sudhir and Kosuke Uetake, Management Science (2022)
Finalist, 2022 Frank M. Bass Award (the best dissertation-based paper published in an INFORMS-sponsored journal)
Winner, 2018 ISMS Doctoral Dissertation Proposal Competition
Honorable Mention, 2019 John A. Howard/AMA Doctoral Dissertation Award
Attribute Sentiment Scoring with Online Text Reviews: Accounting for Language Structure and Missing Attributes with Ishita Chakraborty and K. Sudhir, Journal of Marketing Research (2022)
Winner, 2023 Don Lehmann Award (the best dissertation-based article published in JM or JMR)
When Salespeople Manage Customer Relationships: Multidimensional Incentives and Private Information with K. Sudhir, Kosuke Uetake and Rodrigo Canales, Journal of Marketing Research (2019)
Winner, 2021 Don Lehmann Award (the best dissertation-based article published in JM or JMR)
Winner, 2016 ISBM Doctoral Awards Competition
Working Papers
Multi-dimensional Salesforce Compensation with Price Delegation, with Pranav Jindal and Peter W. Newberry
R & R, Journal of Marketing Research
The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks with Isamar Troncoso, Ishita Chakraborty, and Soohyun Kim
R & R, Journal of Marketing Research
Digital Platforms 2.0: Learnings, Opportunities, and Challenges with Shrabastee Banerjee et al.
Conditionally accepted, International Journal of Research in Marketing
Do Review Solicitations Elicit Reviews Where They Matter for Sales and Returns? with Hana Choi and Jinsoul Seo
Peer-reviewed Conference Proceeding
Human Learning from Artificial Intelligence: Evidence from Human Go Players’ Decisions after AlphaGo with Minkyu Shin and Jin Kim, Proceedings of the Annual Meeting of the Cognitive Science Society (2021)
Working paper version: Measuring Human Adaptation to AI in Decision Making: Application to Evaluate Changes after AlphaGo