Policies & Procedures

This page offers a gentle outline of how I operate through both of my businesses—Mindful Kim and Mindfully Clean. These policies are here not to overwhelm, but to ensure our time together feels clear, respectful, and easeful for us both.

By booking a session, requesting a service, or purchasing a digital offering, you agree to the following terms.

 Mindful Kim

Coaching & Digital Offerings

Scheduling + Rescheduling All coaching sessions are by appointment only. A minimum of 24 hours’ notice is requested for cancellations or changes. Late cancellations may not be eligible for re-booking, depending on the situation.

Payment Payment is required in full before your session unless we've made other arrangements. Secure payments are made through Stripe or another approved method.

Your Space Please plan to arrive (or log in) a few minutes early. I invite you to create a quiet, comfortable space for our session—free from interruptions, with a journal nearby and space to reflect.

Presence To support the quality of our time together, I ask that you be fully present and refrain from alcohol or recreational substances before or during our session.

Refunds Due to the nature of coaching and digital downloads, refunds are not available once a session has occurred or a file has been delivered. If something doesn’t feel right, reach out—we’ll find a thoughtful path forward together.

Mindfully Clean

Eco-Friendly Cleaning Services

Scheduling + Cancellations All cleanings are booked in advance. If you need to cancel or reschedule, I ask for at least 48 hours’ notice. Short-notice cancellations (under 24 hours) may result in a cancellation fee, particularly for regular clients.

Payment Payment is due on the day of service. E-transfers and cash are accepted. If you need a digital receipt, I’m happy to provide one.

Products & Preferences Mindfully Clean uses gentle, plant-based products wherever possible. If you have sensitivities, allergies, or specific product requests, please let me know ahead of time. I bring my own tools but am happy to use yours if preferred.

Working Environment Please ensure clear walkways and secure pets if needed. I maintain respectful, professional boundaries and appreciate the same in return. If I feel unsafe or uncomfortable, I reserve the right to end the visit.

📬 Communication

You're welcome to reach out by email. I generally reply within 24–48 hours. My work is rooted in slow, mindful living, and I thank you for your patience.

Final Note

These policies are here to offer both of us structure and support. They’re not rigid rules, but respectful agreements—so we both feel grounded and cared for in the work we share.

If you ever have a question, I’m always open to kind conversation.

Warmly, Kim