Support — Mimizoo
Need help with Mimizoo? We're here for you.
Contact us
Email: anber789@icloud.com
We aim to reply within 2–3 business days.
Frequently Asked Questions
Q: Mimizoo isn't playing sound. What should I do?
A: Make sure your device isn't on silent/mute mode and that the volume is turned up. Word pronunciations are pre-recorded and work offline, so no internet connection is needed for sound.
Q: Which games are free?
A: The first level of the Cards game and the first level of the ABC game are free to play. The rest of the content unlocks with a Mimizoo subscription.
Q: What languages does Mimizoo support?
A: Spanish, English, German, Italian, French, and Portuguese.
Q: Can multiple children play on the same device?
A: Yes — Cards and Memory support multiple players (or one player vs. an AI opponent), with each player tracked separately during a session.
Q: How do I cancel my subscription?
A: Subscriptions are managed through the App Store or Google Play, not within Mimizoo. Go to your device's subscription settings to manage or cancel.
Q: I found a bug or have a suggestion.
A: We'd love to hear from you — email us at anber789@icloud.com with details (device, language, and what happened).