In the Outlook client, users in your organization can add public folders to their Favorites folders. Then, depending on your organization's policies, they can use Outlook on the web or the new Outlook for Windows to add those same public folders to their Favorites and perform certain functions in Outlook on the web that they use in the Outlook client.

In order for users to perform certain tasks on public folders in their Favorites folder, they must first use the Outlook client to add public folders to the Favorites folder.


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There are several types of public folders. In order for users to be able to work with a favorite public folder in Outlook on the web, the public folder must be of type Mail and Post items, Calendar items, or Contact items.

In order for users to access their Outlook favorite public folders, they must also add them to their Favorites in Outlook on the web or the new Outlook for Windows. The Outlook client does not automatically sync public folders with Outlook on the web or the new Outlook for Windows.

To add a public folder in Outlook on the web or the new Outlook for Windows, right-click Folders, and then choose Add public folder to Favorites. Locate the folder and click Add.

Just upgraded a customer to Exchange 2016. From what I can see it is not possible to view a public folder calendar via OWA.


Someone please tell me this is not true. Surely Microsoft did not remove a feature that was doable back in 2003? Are my OWA users out of luck?

well... while embarking on creating a mailbox resource a tutorial I was reading had me switch from Mail view to Calendar view. Upon doing so the public folder calendar I was looking for was listed!


Doing a bit more research it appears that you have to first add the public folder calendar to your favorites via Outlook, THEN it will show up in OWA. Still seems odd and is frustrating for users who don't normally use Outlook but I can work around it.


Thanks to everyone for your help!

Did you migrate the public folders from the old servers public folders to a public folder mailbox in Exchange 2016? In general, the functionality is all there, but if the option to add a public folder calendar from OWA doesn't show, it is because there are no public folder mailboxes accessible to the signed in user.

This particular customer only had 4 users, none of which were even joined to the 2003 domain. Rather than do a migration we did a fresh install of Exchange 2016 to a completely new Server 2012 domain environment. We then moved email and public folder items over the pst files. 


I have set myself up with an account to test things. I can view the public folders just fine in Outlook but when I try to add one to my favorites in OWA I get a message saying "We couldn't add the public folder to Favorites. Please try again later." 


This only happens with non-email folders. I can add an email public folder just fine.


From the cursory google searches I've done it appears that it is not possible to view a public folder calendar in OWA. I just can't believe that this is true though... I always thought that OWA was supposed to be the new way to go negating the need for a local client. But apparently this is not the case if you want to have a calendar in the public folders?

You can view Public Folder Calendars in Exchange 2016 OWA by right clicking favorites and adding a public folder calendar to it. Then you see the calendar by clicking on the 9 squares in the upper left corner and choosing calendars from the pop-down menu that comes up. Outlook is not required to add the Calendar to favorites.

This seems for me to come down to conflicts between Outlook favorites and OWA favorites. I tried to add an OWA public calendar favorite and also received "We couldn't add the public folder to Favorites. Please try again later." 


We are having similar problems. I migrated public folders to Exchange 2016 CU3 this past weekend. They work fine from Outlook, but we are having problems with OWA favorites.


In OWA, I can add a favorite for folder/email or contacts, but favorites for public folder calendars do not show up. I can pick a calendar public folder that the user has permission to, and OWA says it was added to Favorites in Calendar, but nothing gets added.


I also tried adding the public calendar first as an Outlook favorite, but it still did not show up in OWA's Calendar view.


Most of our staff works from OWA, and they make use of several public folder calendars. I'm investigating using shared mailboxes instead, but would be happy to hear about any suggestions to fix the public folder acess.

This didnt helped me, i added public folder calndar to my favorites in Outlook 2013 and then loged in to OWA and I dont see the Public Folder Calendar on my Calendar view....im so frustraded can anyone help....

We currently have Exchange 2016/O365 in a hybrid configuration. User mailboxes are successfully migrated from on-prem to exchange online and works without issue. Migrated users are able to expand public folders in OWA but not in outlook with cached mode enabled. This seems to indicate there is not a backend issue with remote public folders.

EDIT: After opening a support case via the O365 Admin portal and having a MS support rep review, she advised that this was a known issue and they are continuing to investigate. The recommended workaround is to enable 'Download Public folder favorites' in Outlook. I pushed this out via a GPO for Office 2016/365 and so far it appears to be working. The path for the GPO setting is: User Configuration > Policies > Administrative Templates > Microsoft Outlook 2016 > Account Settings > Exchange > Cached Exchange Mode > Download Public Folder Favorites (Enabled).

In order for users to access their Outlook favorite public folders, they must also add them to their Favorites in Outlook on the web. The Outlook client does not automatically sync public folders with Outlook on the web.

The other week I encountered a user who wanted a specific Public Folder to display in his "Favorite Folders" windows in the [MAIL] view in Outlook (the one directly above all of the "Mail Folders"). He said he added it previously but now it wasnt updating. I asked him how he created it, and he said "I went to the public folder in the [Folder List] view, copied it, then pasted it into the "Favorite Folders" list in the [Mail] view." So that explained why it wasnt updating (b/c it was a static copy of a public folder).

To remedy this, I deleted his copied Public Folder, browsed to the public folder in the [Folder List] view, right clicked on the public folder and selected "Add to Favorites". I changed back to [Mail] view and looked at the "Favorite Folders" but it wasnt there. I switched back to [Folder List] view and navigated to [Public Folders >> Favorites] and there it was. I right clicked on the "Favorite" that I had just created and selected the "Add to Favorite Folders" view, then it was added to the "Favorite Folders" window in the [MAIL] view. [more]

The following instructions will assist you in mapping a public folder into Outlook 2016 or 2019. If you switch to a different computer, you will need to follow this process again. The public folder is mapped to the Outlook application, not to your email account.

The solution also has several helper features for reporting, clean up, and management tasks that are either difficult or impossible to perform using Microsoft default tools (PowerShell) such as moving folders to different locations in bulk, bulk deletion of items by criteria, and reporting on group permissions and public folder favorites.

The process steps provided and the order in which they appear are based on many years of experience working with both small and very large deployments of public folders, some with over 20TB of data. The process should not deviate from the order provided and should not run with any overlap. Failing to do so will lead to progress blocking events due to the architecture of Modern Public Folders.

Mail-Enabled Public Folders allow the folder to receive email directly to it. They are assigned an SMTP address once you set the folder to be mail-enabled. In a shared environment like Public Folders, mail-enabled public folders offer a nice way to centralize email delivery for specific groups or departments without having to give control of mailboxes to multiple users. You can even allow users the ability to send email on behalf of mail-enabled public folders too, making them a powerful solution for managing a team email address without the need to have a separately defined email account that you log into.

In order to access Office 365 Outlook public folders, you must also add them to the Favorites in Office 365 Outlook. The Outlook client does not automatically sync public folders with Office 365 Outlook.

1. To add a public folder in Office 365 Outlook, right-click Folders, and then choose Add public folder to Favorites. Locate the folder and click Add. 006ab0faaa

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