Error code 30068-13 (1715) when starting, installing, updating Microsoft Office
Error code 30068-13 (1715) when starting, installing, updating Microsoft Office
Error code 30068-13 (1715) occur when you’re trying to start, install, uninstall, update or upgrade Office 2010, 2013, 2016, 2019 and Microsoft 365 in Windows 10, 8, 8.1, and Windows 7. In this article, Microsoft professional solution provider listed troubleshooting steps to fix problems with installing Office. Follow the methods listed here to resolve the error message “Something went wrong” with Office apps.
Usually, Office error code 30068-13 (1715) appears during installing or updating apps because of an existing version of Office installer files, Windows Firewall, or Internet Proxy Settings. Not only these factors are responsible for MS Office error messages, but there could also be more possible reasons that cause problems when Office install or lunch.
Note: You may get different popup images of error messages on your computer. According to your problem causes with Office apps.
Let’s start with a fix.
In this article, we’ve listed steps to resolve problems with Office and its apps. First, try to fix it with the most common methods. If this didn’t help you with removing errors from your computer, then proceed with the next solution. You should first check the root cause of the error occur with the Office suite. We’ve listed common causes of error 30068-13 (1715).
The common cause of error code 30068-13 (1715) occurs when trying to install, update, upgrade Office-
Windows Firewall and Internet Proxy Settings.
Unknown or third-party service software.
Antivirus and system scanner software.
Internet connection error.
Low disk space.
Windows update is waiting for download and installation.
Previous Office installation not removed properly.
Same edition/version of Office installed earlier.
Corrupt Windows or Office system files.
Here, according to the list of causes listed above, we suggest different methods to fix issues with the Office program. You should try this method one by one and check if your error message persists again or not. If you did not get fix problems with word, excel, outlook, then you should try to contact Microsoft support.
Check internet connection. If needed, fix it before download and install Office.
Make an exception rule for the Office program in Windows Firewall or disable Firewall while fixing.
Make an exception with antivirus software or disable it while troubleshooting.
Run system file checker tool command. If found corrupt files, remove or repair them first.
Check for disk space. If needed, make some space.
Take a look with Microsoft click to run service. If needed, fix it immediately.
Uninstall Office product from apps and features settings. You can do the same with Windows Control Panel.
Reinstall Microsoft Office. You must download Office setup files from an Official Microsoft account.
Activate Microsoft Office product.
To fix Microsoft Office 365, 2019, 2016, 2013, and 2010 on Windows 10, 8, 8.1, and 7, follow the steps listed below to fix the error code 30068-13 (1715).
The Internet connection error is one of the reasons that causes Office to install errors on Windows computers. To fix problems with Office when installing or updating, you should check problems with the internet connection and resolve them before trying to install Office on your next attempt.
Steps to check and fix issues with Internet on Windows-
When you’re using a wired connection for the internet, then check all cable connections are properly managed.
Call ISP when having problems with Internet speed.
Check your computer date and time. If not correct, then set your correct date and time.
When you’re using a wireless internet connection, check for your Windows network adapter driver.
Trying to restart your computer and then try to install Office.
When you’re facing an issue with Office installation problems or failed to lunch on your device, then repairing will fix the problem. The Office repair tool repairs corrupt or missing files from your Windows and reinstall Office with repaired files. This will help you fix almost all problems with the Office program.
The Office repair tool is an inbuilt tool that comes with the Office Windows package. You can access this tool from Windows 10 app and features settings. Also, in all Windows versions, this can be accessed from Control Panel.
Steps to repairing Office from the Control Panel–
Open Control Panel on your Windows computer.
Click Programs.
Select Uninstall a program and open the lists of programs.
Choose the Microsoft Office program from the list and click change.
Select the option for Quick Repair or Online Repair and click the Repair option.
Once repairing is finished, then try to start the app.
If error code 30068-13 (1715) persists again, then go with the next solution.
Windows Defender Firewall is the security component that protects Windows computers from online harmful attacks such as viruses and malware files. But sometimes, this also getting conflicts with Office service and may get block while processing on Windows. You should disable Firewall while fixing and then enable it after resolving the issue with Firewall.
Steps to disable Windows Defender Firewall–
Open Windows Defender Firewall from the Control Panel.
Click on Turn on Windows Defender Firewall ON or OFF.
Choose Turn Off Windows Defender Firewall for both types of networks and click OK.
Now, try to start or install Office and check if the error persists again.
If you’re facing the same problem again, then follow the next solution.
Third-party security applications such as antivirus, antimalware, system diagnostic app block Office files to install on the computer. You should remove them while fix or disable them. When you’re not using any third-party antivirus app and your computer is managed by an inbuilt security app, then disable the security application.
SFC scan tool is a System File Checker tool that starts by using Command Prompt. This tool scans your computer system and easily find Windows corrupt files. You can repair them easily and get a quick fix with problems in the Office app.
Steps to run SFC scan tool in the Command Prompt-
Open Command Prompt using Start.
Type SFC /SCANNOW and press Enter.
Wait until the scan is finished and take action if the tool found corrupt files.
Then try to lunch or install Office.
Check if the error persists again, then go to the next solution.
If the above mention solution didn’t work for your computer, then you should uninstall office first. Once uninstall is finished, then you need to reinstall the Office product again. After uninstalling the program, you should remove all preinstallation files of Office from your computer manually.
Steps to uninstall Office program-
Press the Windows key and R to open the RUN window.
Click Uninstall a program under the program menu.
Select the Microsoft Office app that you want to uninstall and click Uninstall.
Click on Uninstall again.
When uninstalling is finished, then reboot your computer.
After restarting your computer reinstall the Office product again.
Steps to reinstall Office on Windows computer-
Open Edge or Google Chrome browser.
Type www.office.com and press Enter.
Now, sign in with your Microsoft account to access your Office subscription.
Click Install.
Choose your product language and version of an app that you want to install on your system.
Click Download.
Open office setup files from the download location on your computer and click on run.
Install Office.
When installing finished, then activate your MS Office product.
Please note: If you are trying to install the school or college or company version of Office suite click here to login to your Office account.
Open any one of the Office apps such as Word, Excel, or Outlook app.
Sign in with Microsoft account or enter your product key to activate Office.
Click Close when the activation is finished.
Enjoy your error-free Office apps.