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Why Organizational Change?
Why Organizational Change?
To increase efficiency and output, healthcare as an organization must continuously adapt to change. However, today's healthcare system faces many challenges, and effective organizational change requires our leaders to engage in evidence-based practices.
The quadruple aim in healthcare focuses on irrefutable evidence to improve healthcare quality, improve patient outcomes, reduce costs and empower clinicians. It is what healthcare systems strive for to balance patient needs, cost-effectiveness and clinician well-being.
(Melnyk & Fineout-Overholt, 2019)
Why patient engagement?
Why patient engagement?
Patient engagement has become a cornerstone concept of healthcare where patients and their families collaborate with healthcare providers to become actively involved in their health. Engagement involves encouraging patients to process information about their condition and treatment options and deciding how care fits into their lives. (Ramdurai, 2020).
The concept of patient engagement has become an emerging catalyst for organizational change. It is characterized as an “evolution of ideas from person-centred care, reflecting broader designs to shift from paternalistic models of healthcare towards healthcare services that are shaped with patients as equal partners” (Slowka, 2024, p. 296).
Furthermore, incorporating this trend into organizational change goes beyond personal healthcare goals and includes the active participation of patients in the research process. Research that integrates patient perspectives fosters a culture of transparency and transforms organizational culture from the bottom up. (Melnyk & Fineout-Overholt, 2019, Melnyk & Raderstorf, 2021, Roche et al., 2020)
Benefits of Patient Engagement
Benefits of Patient Engagement
Evidence has demonstrated that patient engagement is a core component of improving healthcare quality and health systems costs. (Quadruple Aim)
Results:
More effective resource allocation- reduction in waste and increase in hospital efficiency
Increased patient and clinician satisfaction
Increased use of preventative services
Improved health outcomes including patient safety
Helps to build a culturally safe organization
(Melnyk & Fineout-Overholt, 2019, Melnyk & Raderstorf, 2021, Roche et al., 2020)
Accreditation Canada validates the evidence surrounding patient engagement and recognizes the importance of organizing and maintaining a health system that delivers high-quality care by ensuring innovation captures the patient’s voice.
(Accreditation Canada, 2021)
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