Watch this video  player.vimeo.com/video/765040699?h=5aae121939  where Carol McDougall discusses her experience as a Patient/ Family Advisor (PFA) (Nova Scotia Health, n.d.).​

This video is intended to help recruit patient advisors to join the health system.  Can you recommend any effective recruitment strategies to encourage patients (or families) to become engage formally with health systems?​

Case study: ​

A Health Service Director has received funding to make significant changes in the delivery of renal care services in their zone.  She can plan for two additional Ambulatory Care satellite hemodialysis units. ​

She strikes a working group to plan the change and includes two patient advisors. ​

They are directly involved in key decisions such as:​

• Where the clinics will be located​

• What kind of chair to order for the dialysis units​

Where on the IAP2 spectrum (see image below) do these examples fall?  Is this the appropriate level, given the scenario?  If not, what could you do to improve the engagement?

Find an article that discusses patient engagement and cultural diversity. How can healthcare organizations implement patient engagement strategies to include patients from diverse backgrounds? 

What impact do you think this could have on organizational culture? 

What are the most significant barriers to effective patient engagement and how can healthcare organizations strategically address these challenges to foster a more inclusive and collaborative environment?​

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Share a personal experience with patient engagement in your healthcare setting. What challenges did you face, and how did it impact your involvement or the overall outcome?

The article by Mazinow et al. (2023) discusses vital aspects of maintaining or adapting patient engagement activities during the COVID-19 pandemic. 

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What are some key strategies and insights for healthcare organizations to sustain and adjust patient engagement activities effectively during a healthcare crisis, ensuring that patient voices remain central to care improvements and decision-making?

Did you witness any changes to patient engagement with your organization during the pandemic?

Marcinow, M., Sandercock, J. Cadel, L., Singh, H., Guilcher, S. J. T., Dowedoff, P., Maybee, A., Law, S., Fancott, C., & Kuluski, K. (2023). A qualitative study exploring how patient engagement activities were sustained or adapted in Canadian healthcare organizations during the COVID-19 pandemic. PLoS ONE, 18(3), 1-17. https://doi.org/10.1371/journal.pone.0282890