MGK Tutoring Terms and Conditions

1. You have read the General Data Protection Regulation Policy and agree to Marie Knight holding the information you have provided as detailed in the policy.

2. The Tutor does not supply a free trial session of any length. They will send an email with all the relevant information before the session commences. A zoom meeting of 15 minutes will also be set up before tutoring begins. This will be to discuss lesson content and areas of learning. The student may also attend the meeting.

3. Payment of the initial session will be made 24 hours before commencing. After that, payment for the remaining sessions is due before the first session. Sessions will only take place when payment has been received.

4. Payment to be made by BACS up to 1 week before the term begins. Email acknowledgement is always given for BACS payments. Initial session payment must be made at least 1 day before the start of session.

5. Please email back within 24 hours with any queries regarding payment.

6. Dates are emailed at the end of each term for the next term. Please check other commitments e.g. parents evenings, as fees are non-refundable and non-transferable.

7. Due to safeguarding, a Parent/ Guardian must in the house throughout the online session. Any variation of this must be agreed with the Tutor prior to the session taking place.

8. All lessons booked per half term are expected to be attended. Any lessons cancelled by the Parent/Guardian, with less than 24 hours’ notice will be charged in full. This notice period allows the slot to be offered to someone on the waiting list. The Tutor will open and wait 10 minutes before marking the student as absent. Any late attendees will be taught within the remaining time of the session. Time will not be made afterwards.

9. A session cancelled by a Parent/ Guardian before 24 hours may choose a session in lieu, credited to the next invoice, or a refund. The Tutor has the rights to terminate sessions if student is regularly absent or session cancelled by the Parent/Guardian. The Tutor has the right to terminate sessions due to poor behaviour or abuse from either student or Parents/Guardians. In these circumstances a refund will not be given for the remaining sessions.

10. If the Tutor has to cancel a lesson due to sickness or emergency, they will process a refund via bank transfer. Alternatively, it may be possible to offer you another slot later in the week. An email confirmation will be sent.

11. While the Tutor will endeavour to ensure that the Student makes satisfactory progress, this cannot be guaranteed, and the Tutor cannot be held accountable for the academic success or otherwise of the Student. To the maximum extent permitted by law, the Tutor accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Tutor’s services or any errors or omissions in the contents of the Tutor’s learning materials.

12. Parent will give half a term's notice is required to stop tuition.

13. The Tutor will give notice and to terminate at the end of a term.

14. Contract to be signed electronically by Tutor and Parent/Guardian before sessions begin.