We value your satisfaction and trust. If you are not happy with our services or your order is not fulfilled in time, you may request a refund within 30 days of purchase. To be eligible for a refund, you must meet the following conditions:
You have contacted our customer support team and explained the reason for your dissatisfaction.
You have provided proof of purchase, such as your order number, receipt, or confirmation email.
You have not used or downloaded any of the products or services that you purchased from us.
If you meet these conditions, we will process your refund request within 10 business days. We will issue the refund to the same payment method that you used to make the purchase. Depending on your bank or credit card company, it may take up to 15 business days for the refund to appear in your account.
Please note that we reserve the right to refuse a refund request if we determine that you have violated our terms of service, engaged in fraudulent or abusive behavior, or made excessive or unreasonable refund requests.
If you have any questions or concerns about our refund policy, please contact us at support@metabolicpanel.com. We are always happy to assist you and resolve any issues that you may have. Thank you for choosing metabolic panel!