Last updated: October 27, 2026
Need help with the iOS game? Contact Dinhthihonghanh, the developer of Merge Stack Journey, at dinhthihonghanh8776@icloud.com.
Use the subject “Merge Stack Journey Support”. Include your iPhone or iPad model, iOS version, game version, a description of the issue, and steps to reproduce it. You may attach a screenshot after removing personal information. Never send passwords, verification codes, payment details or identity documents.
The advertising-supported version requests Apple’s tracking permission during loading. Either allowing or declining lets you continue; tracking permission is optional. Advertising initialization waits for the system result. Regional privacy messages may also appear. If you return from iOS Settings or another app, bring the game to the foreground to finish loading. If a problem persists, close and reopen the game and contact us. Do not delete your app just to reset an advertising permission.
Check your internet connection and try again later. An ad may be unavailable because no advertiser currently has an eligible ad or a service has not finished loading. Optional rewarded ads award the described in-game benefit only after the advertising platform confirms that it was earned; closing an ad early or a failed/unavailable ad does not award that benefit. Declining tracking does not make you ineligible for the same reward. If you completed an ad but did not receive the benefit, report the approximate time, your time zone, where the ad was opened and any visible ad details. You do not need to send an IDFA or other advertising identifier for an ordinary support or ad report. We cannot promise that every ad request will be filled.
Ads are delivered through AppLovin MAX and its participating advertising partners. They may contain images, video, audio or interactive content promoting third-party apps, products or services. Advertisers supply the creatives and offers; displaying an ad does not mean we endorse or guarantee those offers. Tapping an ad may open another app, an app store or an external website with its own terms and privacy policy. Advertised offers are separate from the in-game reward described by Merge Stack Journey.
For an inappropriate, misleading or age-inappropriate ad, use Settings > Support URL or email dinhthihonghanh8776@icloud.com with the subject “Ad Report”. Include the approximate time and time zone, game version, where the ad appeared, the advertised app/product and any visible ad details. If possible, attach a screenshot after removing personal information. You may also use the ad’s own information or reporting control when available. We will investigate reports and work with our advertising provider to address problematic ads. For a purchase or account with an advertiser, contact that provider; you can still report the ad itself to us.
In game Settings, Privacy Policy opens the full privacy policy directly in your browser. Tracking can be managed in iOS Settings > Privacy & Security > Tracking. Turning off tracking for this app stops future optional analytics, including reporting to our own analytics servers, when you return to the game. For regional advertising consent changes or applicable opt-out requests, contact dinhthihonghanh8776@icloud.com or use the provider privacy links in the policy. Some changes take effect fully on the next launch.
Privacy Policy: https://sites.google.com/view/merge-stack-journey/privacy-policy?hl=en
For access, correction, deletion or other privacy requests concerning information held by us, including on our own analytics servers, or our providers, email dinhthihonghanh8776@icloud.com with “Privacy Request” in the subject. Describe the request and provide only information reasonably needed to locate the records. Disabling collection or deleting the app does not automatically delete records already received by us or a provider.
To remove local saves, use Delete App in iOS settings. Offload App preserves documents and data. Device and iCloud backups must be managed separately through Apple settings.
Game progress, scores, Journey drafts and postcards, token collections, and sound/vibration preferences are saved on your device. The game does not provide developer-operated cloud save. We cannot retrieve a save that exists only on a lost, replaced or erased device. Check in-game preferences and device volume for sound or vibration problems.
For freezing or crashes, close and reopen the game, restart the device, check free storage and install available game/iOS updates. Contact us before deleting the game because deletion can remove progress.
Use of the iOS app is subject to Apple’s standard Licensed Application End User License Agreement: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Advertising choices are governed by the separate permission and consent controls described in the Privacy Policy. Following an ad or external link may bring you to another service with its own terms. We do not provide support for purchases or accounts made with third-party advertisers. For help with this game, contact the developer above.