MemoryInk — Support
Welcome! If you have a question or ran into an issue, here's how to get help.
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Contact
For any support requests, email us at: thanhthu89200@gmail.com
We typically respond within 1–2 business days.
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Frequently Asked Questions
Are my photos uploaded to the cloud?
No. Your photos are stored only on your device and never leave it.
MemoryInk is built local-first — your images stay private.
How does the AI work if my photos stay on my phone?
The AI only reads the text you write, the mood you choose, and
scene labels — never the photo itself. Your words become your narrative.
I lost my memories after deleting and reinstalling the app.
Free accounts store data locally only. If you had MemoryInk Premium
with cloud sync enabled, your memories can be restored by signing
back into your account after reinstalling.
How do I cancel my subscription?
Open the Settings app → Apple ID → Subscriptions → MemoryInk →
Cancel Subscription. Your Premium access continues until the
end of the billing period.
The AI narrative didn't generate. What do I do?
Make sure you have an active internet connection — AI narratives
require a brief server call. If the problem persists, restart the
app and try again. If it continues, contact us at thanhthu89200@gmail.com.
How do I delete my account and data?
To delete all local data: delete the app from your device.
To delete your cloud account and synced data (Premium users):
go to Settings → Account → Delete Account inside the app,
or email us at thanhthu89200@gmail.com and we will process it within 7 days.
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MemoryInk · © 2026 Duy Cao Nguyen