Terms & Conditions

• “Company”, “we”, “our”, “us” refers to Melbourne General Electrical Services.
  
  

• “Client”, “you”, “your” refers to the person or entity using our website or booking our services.
  
  

• “Services” refers to all electrical-related services provided by us, including emergency services, installations, repairs, and inspections.

2. Scope of Services

We provide electrical services to residential, commercial, and industrial clients in Melbourne and surrounding areas. Our services include but are not limited to:

• General electrical repairs and maintenance

• Emergency 24/7 electrician services

• Electrical safety checks

• Lighting installations

• Kitchen appliance installations

• Split system air conditioning installation

• Switchboard upgrades

All services are carried out by qualified electricians in accordance with Australian safety standards and regulations.

3. Bookings and Appointments

• You may request a booking via phone, email, or our website.
  
  

• Appointment times are estimates and may vary due to job duration or emergency call-outs.
  
  

• We reserve the right to reschedule appointments in unforeseen circumstances and will notify you as soon as possible.

4. Quotes and Pricing

• All quotes provided are valid for 14 days unless stated otherwise.
  
  

• Pricing is subject to inspection and assessment of the work required.
  
  

• In some cases, additional costs may apply due to changes in job scope or unforeseen conditions. These will be communicated and agreed upon prior to proceeding.

5. Payment Terms

• Payment is due upon completion of the service unless otherwise agreed in writing.
  
  

• We accept cash, EFTPOS, and major credit/debit cards.
  
  

• Late payments may incur interest or administration fees.
  
  

• For commercial projects, a deposit or progress payment plan may be required.

6. Cancellations and Rescheduling

• Clients must notify us of cancellations or appointment changes at least 24 hours in advance.
  
  

• Cancellations within less than 24 hours may incur a call-out fee.
  
  

• If our electrician is unable to gain access to your premises, a no-access fee may also apply.

7. Emergency Services

• Emergency electrical services are available 24/7 and may incur higher call-out fees depending on the time and nature of the emergency.
  
  

• We strive to attend emergency calls promptly, but arrival times may vary based on location and availability.

8. Warranties and Guarantees

• We provide a workmanship guarantee in accordance with Australian Consumer Law.
  
  

• Manufacturer warranties apply to parts and appliances installed.
  
  

• We are not liable for damage caused by misuse, unauthorised repairs, or modifications by others.

9. Limitation of Liability

• To the maximum extent permitted by law, Melbourne General Electrical Services is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our services or website.
  
  

• Our total liability is limited to the amount paid by you for the services provided.

10. Use of Website

• You agree not to misuse the website, attempt unauthorised access, or engage in any activity that disrupts our website or services.
  
  

• All content on our website, including text, logos, and images, is the property of Melbourne General Electrical Services and may not be reproduced without permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services or website, you agree to our collection and use of personal data as outlined in that policy.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Victoria.

13. Changes to Terms

We may revise these Terms and Conditions at any time without prior notice. The latest version will be published on our website, and your continued use of our services indicates your acceptance of the updated terms.