Privacy Policy

Welcome to Melbourne General Electrical Services. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

1. Definitions

• "Company", "We", "Us", or "Our" refers to Melbourne General Electrical Services.
  
  

• "Client", "You", or "Your" refers to the user or customer of our services and website.
  
  

• "Services" refers to electrical work and other related services provided by us, including emergency electrical services, installations, maintenance, inspections, and upgrades.

2. Service Agreement

By requesting our services, you agree that:

• All work will be conducted by licensed electricians in compliance with local laws and Australian Standards.
  
  

• You have the authority to approve work performed on the premises or property.
  
  

• Full payment is due upon completion of services unless otherwise agreed in writing.
  
  

We reserve the right to decline service requests for safety reasons, unapproved modifications, or inaccessible work areas.

3. Pricing and Quotes

• All quotes provided are estimates only and may change depending on the actual scope of work required.
  
  

• Additional charges may apply for:
  
  

  • Emergency callouts
    
    

  • After-hours services
    
    

  • Unforeseen complications or site conditions
    
    

• Any variations from the original scope will be discussed and approved before work continues.
  
  

Prices are subject to GST (Goods and Services Tax) where applicable.

4. Emergency Services

Melbourne General Electrical Services offers 24/7 emergency electrician services. Response time may vary depending on location, availability, and traffic conditions.

We make every effort to attend to emergencies promptly, but cannot guarantee immediate attendance in all cases.

5. Warranty and Liability

We provide a workmanship warranty on all installations and repairs as required by Australian Consumer Law.

However, we are not liable for:

• Pre-existing damage or non-compliant electrical work
  
  

• Issues resulting from misuse, neglect, or unauthorised modifications
  
  

• Delays caused by weather, supply chain issues, or other unforeseen events
  
  

To the extent permitted by law, our liability is limited to re-supplying the service or the cost of re-supply.

6. Cancellations and Rescheduling

• If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice.
  
  

• Late cancellations or failure to provide access to the site may incur a call-out fee.
  
  

• In case of emergencies, we understand that flexibility may be needed and will do our best to accommodate.

7. Use of the Website

By using our website, you agree not to:

• Misuse the site or introduce harmful content such as viruses or malware
  
  

• Copy or reproduce our content without written permission
  
  

• Provide false or misleading information through our contact forms
  
  

All content on the website is the intellectual property of Melbourne General Electrical Services unless otherwise stated.

8. Privacy

We are committed to protecting your privacy. Any information you submit through the website or during service calls will be handled in accordance with our [Privacy Policy] (link to privacy policy page).

We do not share your personal information with third parties without your consent unless required by law.

9. Third-Party Links

Our website may contain links to external websites. These links are provided for convenience only and do not imply endorsement. We are not responsible for the content or practices of third-party websites.

10. Changes to Terms

We may update these Terms and Conditions from time to time. The most current version will always be posted on this page. Continued use of our services or website following changes constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising from these terms will be handled in the appropriate courts of Victoria.