Last updated: June 15, 2026
Thank you for using Medcytix: Medical Terms (“Medcytix,” “the App,” “we,” “us,” or “our”).
Medcytix is an educational medical terminology app designed to help students and health professionals learn medical terms through definitions, word parts, pronunciation, flashcards, quizzes, favorites, and structured lessons.
This Refund Policy explains how refunds work for paid access to Medcytix.
Medcytix may offer the following paid access options:
Monthly Plan: USD $5 per month
One-Time Access: USD $9 one-time purchase
Prices may appear in your local currency depending on your country, Google Play settings, exchange rates, taxes, and applicable platform fees.
We want users to feel confident when trying Medcytix.
If you purchase a paid Medcytix plan and are not satisfied, you may request a refund within 3 days of your initial purchase.
This 3-day money-back guarantee applies to:
The first payment of the monthly plan
The one-time access purchase
To request a refund, please contact us within 3 days of purchase at:
dr.mahmoud195@gmail.com
Please include:
Your Google Play order number, if available
The email address associated with your Google Play purchase, if available
The purchase date
A short reason for the refund request
We will review your request and, if it meets this policy, process or guide you through the refund process through Google Play.
If you choose the monthly plan, your subscription may renew automatically through Google Play unless you cancel it before the next billing date.
The 3-day money-back guarantee applies to your initial subscription purchase only.
Subscription renewal payments are generally not refundable unless required by applicable law, Google Play policy, or approved by us in exceptional circumstances.
You can cancel your subscription at any time through Google Play. Canceling a subscription stops future renewals, but it may not automatically refund previous charges.
If you choose the one-time access option, you may request a refund within 3 days of purchase.
After the 3-day refund period, one-time purchases are generally final and non-refundable unless required by applicable law, Google Play policy, or approved by us in exceptional circumstances.
If a refund is approved, your paid access to Medcytix premium features may be canceled or removed.
You may still have access to any free features available in the App.
You may request a refund in one of two ways:
Through Google Play, using the purchase history or refund request options available in your Google Play account
By contacting Medcytix support at:
dr.mahmoud195@gmail.com
When contacting us, please provide enough information to help us identify your purchase.
Refunds may not be available in the following situations:
The refund request is made more than 3 days after the initial purchase
The purchase was already refunded
The request appears abusive, fraudulent, or repeated
The issue is caused by device limitations outside our control
The user did not cancel a recurring subscription before renewal
The refund is not permitted by Google Play or applicable payment rules
This does not limit any rights you may have under applicable consumer protection laws.
If you experience a technical problem, please contact us before requesting a refund. We may be able to help resolve the issue quickly.
Examples of technical problems include:
App content not loading properly
Audio pronunciation not working
Paid access not appearing after purchase
App crash or display issue
Contact:
dr.mahmoud195@gmail.com
Please include your device model, Android version, app version, and a short description of the issue.
Purchases made through Google Play are processed by Google Play Billing.
Refunds may be subject to Google Play’s refund rules, processing times, payment method rules, and regional requirements.
Medcytix does not directly store your full payment card details.
We may update this Refund Policy from time to time. If we make changes, we will update the “Last updated” date above.
The refund policy that applies to your purchase is generally the policy in effect at the time of your purchase, unless a change is required by law or platform rules.
For refund requests, billing questions, or support, contact:
dr.mahmoud195@gmail.com
Medcytix offers a simple 3-day money-back guarantee for initial paid access.
If you are not satisfied, contact us within 3 days of your initial purchase, and we will review your request according to this policy, Google Play rules, and applicable law.