Experience

Regulatory Officer - Waste & Energy

Clean Energy Regulator, Australian Government

Duration: July 2024 - Present

Applied work knowledge, precedent and established legislation, policy, procedures and guidelines to situations involving complexity and sensitivity which require considerable interpretation and analysis.
Undertook assessments and liaised with other internal or external professionals to complete assessments or make referrals.
Undertook assessment of applications for eligibility and compliance.
Reviewed and assessed straightforward matters and assisted investigators on moderately complex issues.
Provided sound recommendations, and influenced the decisions made by others including supervisors and peers.
Liaised with stakeholders and built and maintained relationships across the CER.
Managed enquiries in the form of telephone calls and emails from clients.
Provided advice and education to stakeholders and clients regarding relevant legislation and assessment.
Performed research and analysis, and prepared well-researched material including risk-based assessments, correspondence, briefs, standard operating procedures and other technical information.
Learned, understood and followed regulatory processes and procedures.
Undertook technical application verification tasks.
Assisted in the development of administrative tools, systems, templates and processes.

Clean Energy Regulator Office at Phillip, ACT

Program Officer / Client Services Officer

Several Directorates, ACT Government

Duration: August 2022 - July 2024

Assisted in the daily operations of the team (Sustainable Home Advice, ACT NoWaste, and Access Canberra), including general and administrative support.
Provided high-quality customer service and accurate program information in response to public enquiries, including answering calls and emails from the public and attending public events (both online and face-to-face).
Identified and responded quickly to customer inquiries or complaints. Engaged with and educated customers, by providing accurate and relevant information in a clear and timely manner.
Navigated multiple computer systems and knowledge bases to facilitate transactional services, including the receipting of public monies, and ensuring compliance with legislation, policies, procedures, and guidelines.
Undertook customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints.
Assisted with the management of databases, processing of rebates and invoicing with a high degree of accuracy and attention to detail.
Carried out simple research and reporting activities.
Developed new processes, procedures and resources as required.
Understood and worked within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration and innovation, and model behaviour consistent with the ACTPS Respect, Equity and Diversity framework.
Maintained records in accordance with the Territory Records Act 2002 and Privacy Principles.

ACT Government Office at Dickson, ACT

Research Officer

Clean Solid Fuel Laboratory, Monash University

Duration: January 2018 - July 2022

Worked on projects related to biomass ash slagging, renewable aviation fuel production, gasification/co-gasification of biomass, municipal solid waste, and sewage sludge to produce hydrogen-rich syngas with collaborators from Australia, China, and India.
Reviewed the current advancements in the above-mentioned fields, outlined the projects, and finalised the research objectives to fill current knowledge gaps.
Commissioned and re-commissioned the furnace/gasifier to conduct the experiments to achieve the research objectives.
Developed experimental methodology, curated, analysed, and validated experimental data.
Understood the influence of potassium and magnesium on bio-ash slagging and resultant slag-flowing characteristics under a mild reducing environment.
Developed a model for the slag droplet flow and used this model to back-calculate the viscosity and other properties of the bio-slag.
Enhanced the oxidation of gaseous elemental mercury using steel slag waste under various experimental conditions.
Conducted qualitative analysis of tar based on tar sampling conditions for empty fruit bunch gasification.
Assessed the gasification applicability of municipal waste-derived solid fuel and compared the results with established solid fuels like coal and biomass.
Enhanced the gasification performance of treated solid recovered fuel residue by using minerals bed and biomass waste blends.
Conducted a comparative study on the gasification of solid refuse fuel in a downdraft fixed bed and bubbling fluidized bed reactors.
Assessed the gasification performance of sludge cake pre-treated by hydrothermal carbonization.
Wrote state-of-the-art review articles on the production of renewable aviation fuels from the gasification of biomass and residual wastes, gasification of solid fuels (coal, biomass and MSW), development and challenges of concentrated solar power technologies, e-waste recycling technologies, and ash slagging mechanisms and viscosity measurement for low-rank coal and bio-slags.
Published 1 book chapter and 12 scientific articles in international peer-reviewed journals during my tenure.
Presented 4 research works at renowned international conferences in Australia and abroad.

Teaching Associate

Department of Chemical Engineering, Monash University

Duration: March 2019 - June 2022

Courses: CHE3165 - Separation Processes, CHE3166 - Process Design, CHE4173 - Sustainable Processing II, CHE4180 - Chemical Engineering Project.

Demonstrated and instructed undergraduate students to perform experiments correctly and safely.
Taught undergraduate students and led classroom discussions related to tutorials and quizzes.
Graded the lab report, assignments, and quizzes.
Supervised undergraduate students' final-year research projects as an associate supervisor.

Laboratory Manager

Clean Solid Fuel Laboratory, Monash University

Duration: February 2020 – January 2022

Promoted a safe work environment in the laboratory.
Kept track of important safety documentation (e.g., safe work instructions, risk assessment, training records, inductions, inspection records, material safety data sheet) in the laboratory.
Attended safety committee meetings and communicated important points to the researcher working in the laboratory.
Conducted safety inductions for new users so they know all the hazards and emergency procedures in the laboratory.

eExam Supervisor

Student and Education Business Services, Monash University

Duration: November 2020 - September 2021

Provided professional administrative services to support the effective operation of the University's remote eAssessments and eExams. This includes coordination of a range of services relating to the integrity of the online examination delivery, remote supervision of students undertaking examinations and provision of tier-one technical support during remote eExams.

Research Assistant

Air & Waste Engineering Laboratory, Yonsei University

Duration: March, 2015 - July, 2017

Worked on projects related to tar-free and purified producer gas production from municipal solid waste, polyurethane foam and high/low calorific waste, fuel pellets production and waste management/waste to energy.
Reviewed the current advancements in the above-mentioned field, outlined the projects and finalised the research objectives to fill current knowledge gaps.
Commissioned and re-commissioned the reactors to conduct the experiments on a different scale to achieve the research objectives.
Developed experimental methodology, curated, analysed, and validated experimental data.
Studied the gasification applicability of polyurethane solid refuse fuel fabricated from electric waste by measuring syngas and nitrogenous pollutant gases.
Assessed the environmental impacts of polyurethane gasification residues generated during electric waste gasification.
Assessed the thermal characteristics and gasification possibility of fluff-type solid refuse fuel.
Studied the gasification applicability and emission characteristics of gaseous pollutants for producing syngas using high calorific waste.
Assessed the status of waste management and waste to energy for district heating in South Korea.
Produced low chlorine fuel pellets from the mixture of hydrothermally treated hospital solid waste, pyrolytic plastic waste residue and biomass.
Assessed the emission characteristics of gaseous pollutants from the pilot-scale SRF gasification process.
Published 2 book chapters and 7 scientific articles in international peer-reviewed journals during my tenure.
Presented 9 research works at renowned international conferences in Japan, Korea, and India.