Process Updates provides a centralized record of all approved changes to workflows, policies, and operational guidelines. This page ensures agents and team leads stay aligned with the most current procedures, reducing inconsistencies, errors, and rework across daily operations.
Updates are organized by year for easy reference and tracking. Each entry clearly outlines what changed, when it takes effect, which processes are impacted, and what action is required. This structure supports accountability, simplifies audits, and enables teams to quickly adapt to changes while maintaining service quality and compliance.