Communication Templates

General Warning

Hi there — just a quick reminder to keep things aligned with the House Rules. Please avoid {behavior} moving forward. If you need help finding the right channel or have questions, just let me know.

NSFW Misplacement

Hey! Please keep NSFW content in the designated NSFW channels. Feel free to repost it there. Thanks for helping keep the space organized.

Tone / Attitude

A quick reminder to keep conversations respectful and calm. Let’s rein things in a bit so chat stays comfortable for everyone.

DM Boundaries

Friendly reminder to always check DM roles before messaging others. Please keep outreach in line with their preferences.

Issued Timeout

I’m adding a short timeout to help cool the situation down. You’re welcome back once it expires — thank you for taking a breather.

Timeout Lifted Early

I’ve lifted your timeout early since things seem calmer now. Let’s keep things steady and move forward.

Unverified Kick

You’ve been removed for incomplete or abandoned verification. You’re welcome to return and restart the process anytime.

Behavior Kick

You’ve been removed from the server for repeated disruptions. You may return when you’re ready to keep things calm and respectful.

Pre-Ban Clarification (used in DMs or ticket)

Before I proceed, I want to confirm that this behavior violates Masquerade’s rules and Discord’s ToS. I’ll be applying a ban based on the actions outlined above.

Ban Notice (Ticket or DM)

You’ve been banned from Masquerade due to {reason}.

If you believe this decision was made in error, you may submit a Moderation Appeal ticket. Please keep in mind that severe violations or safety issues may not be eligible for appeal.

Ticket First Response

Thanks for opening a ticket — I’ll help you with this. Let me look into things and we’ll move from there.

Ticket In Progress

I’m reviewing this now. Thank you for your patience.

Requesting More Information

Could you please provide a bit more information so I can help you properly? Specifically: {details needed}

Closing Ticket (staff message)

It looks like everything is resolved. I’ll request to close this ticket — if you need anything else, feel free to reply before it closes.

Verification Approved

You’re all set — welcome to Masquerade. Your verification is complete and roles have been applied. Enjoy the space!

Verification Denied (generic)

Your verification attempt couldn’t be approved because {reason}.

Please correct the issue and resubmit your photos when you’re ready.

ID Missing Information

I wasn’t able to approve this because the required details were not visible on your handwritten note. Please include today’s date, your username, and the ticket number.

Unreadable / Blurry Photo

I wasn’t able to read the details in your photos. Please retake them in better lighting and try again.

Partner Verification Missing Role/Server

The screenshot/video didn’t show your verified role or the partner server clearly. Please include both in your next submission.

Soft Intervention (text chat)

Let’s take a moment to cool down — this conversation is getting heated. Please shift gears or take a short break.

Hard Intervention (text chat)

We’re stopping this here. Please drop the argument and move on. Further escalation will result in timeouts.

Voice Suite Drama

Hey everyone — let’s pause for a moment. This is heading in a direction that isn’t productive. If you need space, please step out of the Suite or take a breather.

Redirect to Tickets

This is getting a bit too complicated for public chat. Please open a ticket so we can address it properly.

I’m going to step back from this and bring in another staff member. One moment, please.

I hear you — let’s slow things down. Take a breath, and when you’re ready, tell me what you need help with. We’ll figure it out together.