Resume

Senior healthcare operations leader overseeing multi-specialty practices, large provider teams, and equity-focused programs. Experienced in bridging clinical and administrative operations, improving patient access, and implementing quality and compliance initiatives that drive efficiency, safety, and patient satisfaction.

Professional Experience

Atrius Health – Cambridge, MA
Primary Care & Site Administrator II | Aug 2023 – Present

• Oversee daily operations, financials, budgeting, and productivity for 25+ providers serving 25,000+ patients.

• Lead training and onboarding of new staff and providers, ensuring optimal performance and compliance.

• Manage KPIs, space allocation, equipment replacement, and site communications.

• Improved patient satisfaction scores by 10–15% through real-time response to complaints and safety incidents.

• Recognized for top performance in patient quality metrics across Atrius Health.

• Curated the Pride+ Care Program pilot, an inclusive care model for LGBTQIA+ patients.

Whittier Street Health Center – Boston, MA
Manager of Operations | Nov 2022 – Jul 2023

• Directed operations for 60+ providers across 9 departments, serving 50,000+ patients.

• Implemented strategies that increased call answering rates by 25%, provider productivity by 11%, and reduced referral follow-up time by 6 days.

• Ensured quality compliance with The Joint Commission, HRSA, NCQA, and CMS standards.

CareWell Urgent Care – Cambridge, MA
Regional Practice Manager | Jul 2022 – Sep 2022

• Managed two urgent care centers serving 200,000+ residents with 24+ staff and 7+ providers.

• Streamlined resource allocation, compliance, and training programs, boosting efficiency and patient retention.

Mass General Brigham Community Physicians – Medford, MA
Clinical Practice Manager & Lead Medical Assistant | Jan 2020 – Jun 2022

• Directed COVID-19 safety protocols and compliance procedures for 2,000+ patients.

• Developed and implemented staff training programs, improving care delivery and team performance.

• Increased affiliate funding by $18,000 through quality care improvements.

• Oversaw budgeting, financial analysis, and marketing outreach to expand services.

Boston University Department of Safety & Security – Boston, MA
Employee Supervisor & EMT | Oct 2018 – Jan 2020

• Supervised 45+ student employees, handling recruitment, onboarding, and training.

• Partnered with local police to provide first-response emergency medical support.

• Revamped policies and customer service protocols to enhance department efficiency.

Academic Appointments

Regis University – Denver, CO
Adjunct Professor, Division of Health Ethics, Administration & Leadership(HEAL) | Nov 2024 – Present

• Teach undergraduate and graduate courses in healthcare leadership and ethics, including HCA432A: Leading Organizations I and HCA480: Applied Capstone in Health Care Administration.

• Mentor diverse cohorts of 8–22 students per class, fostering growth in leadership, communication, and ethical decision-making. Design and deliver curriculum in both 8- and 16-week formats, balancing academic rigor with practical, real-world application.

• Promote inclusive, student-centered learning environments aligned with mission of respect, equity, and inclusion.

Education

Master of Science (M.S.), Health Services Administration – Regis University

Bachelor of Arts (B.A.), Biology / Pre-Medicine – Boston University

Certifications

• Certificate in Healthcare Quality and Safety – Institute for Healthcare Improvement (IHI)

• Lean Six Sigma White Belt

• Certified Clinical Medical Assistant (CCMA)

• Emergency Medical Technician – Basic (EMT-B)

• CPR / BLS / First Aid

Skills

Leadership and Strategy – Strategic Planning; Change Management; Clinical and Business Operations; Policy Development; Regulatory Compliance; Stakeholder Engagement; Quality Assurance and Improvement; Team Leadership and Communication; Recruitment and Onboarding

Analytics and Strategy – Financial Analysis; Budgeting; Data Analytics; Reporting; Project Management; Grant Writing

Clinical and Administrative – Medical Coding and Billing; Quality Metrics; Patient Access; Program Development, Patient Experience Improvement; Health Equity and Inclusion; Provider Productivity

Technology – Epic (SuperUser); Athenahealth; Meditech; ERexpress; Digital Health and Telehealth; Microsoft DAX Copilot; McKesson Analytics/Strata; LMS; Lippincott; HRIS; Talent Acquisition Systems (Taleo, Oracle, Kronos)