Recommedation

1. Exhibit Curation and Artifact display.

Problem: Some visitors feel the museum is outdated, with an overreliance on text and limited artifacts, leading to less engaging experience.

Recommendation: Revitalize exhibits by incorporating interactive elements, make presentation using multimedia and a broader range of artifacts to create a more immersive and educational experience.

2. Value for Admission Fee

Problem: The visitors concern about the admission fee have been raise that not aligning with the quality of the exhibits, with some visitors perceiving an experience as not worth the cost.

Recommendation: Enhance the museum’s offerings to provide better value for money, such as introducing guided tours so the visitors can ask any question about the museum, interactive session with the visitors or special exhibition.

3. Staff Engagement and Visitors Interaction

Problem: Instances of perceived rudeness or unhelpfulness from the worker have been reported, effecting overall visitor experience.

Recommendation: Implement comprehensive customer service training for the staff that in charge in customer service so that it will ensure all the visitors feel welcomed and valued, thereby enhancing their overall experience.

4. Accessibility and Operating Ours

Problem: Some of the visitors have encountered issues with the museum operating hours, arriving during unexpected closures, which lead to inconvenience.

Recommendation: Clearly communicate operating hours through official channel and consider extending hours especially during the peak of tourist seasons to accommodate more visitors.