About Me

Why Health Services Management?

To introduce myself, my name is Madelyn Rhodes and I'm currently a senior at IUPUI. Through the Richard M. Fairbanks School of Public Health, I am studying health services management.

When I first started college, I was a neuroscience major on the pre-med track. Even though I was intrigued by what I was learning, I quickly realized that medical school was not the path I was meant to take. After researching and sorting through the many majors IUPUI had to offer, I chose health services management. I knew this major was right for me because I wanted to be involved in healthcare, just not on the clinical side.

As I reminisce on the past four years, I am pleased with the decisions I have made thus far. I look eagerly into the future for what the world of healthcare has to offer me and what I have to offer the world of healthcare.

Professional Skills & Strengths

Conflict Resolution

In any workplace, conflict resolution is an essential quality that every employee should have some education and training in. Throughout my various employments, my familiarity with conflict management has proved useful whether it be with co-workers, customers, or patients. Utilizing my conflict resolutions skills in many different types of settings has allowed me to better understand what strategies are more appropriate for certain situations. This unique strength of mine will prove very beneficial in the future.

Self-Starter

Ever since I was child, I always held myself to high expectations and I would constantly strive to reach those goals. I always had the motivation to be a self-starter and work on projects independently. When it comes to challenges and discomfort, I always try to embrace the hardships and find a way to work around them to ensure successful outcomes. Even though I may not always be right, I try to take the initiative to find solutions to current problems. Being a self-starter not only sets me a part from peers, but it allows me to lead and motivate others.

Active Listening

Active listening is not only important in my personal life, it is extremely important in my professional career. Whether working in the nonclinical or clinical setting, actively listening shows respect and builds relationships with those individuals. Shortages among the healthcare workforce has depleted the time and capacity for healthcare workers to actively listen to each other and their patients; however, I pride myself in knowing that patients have complemented me on spending an extra few minutes with them to understand their feelings.

My Experience

Franciscan Health Mooresville

Medical Screener

As my first job in healthcare, there were so many opportunities to learn and explore. Working as a medical screener allowed me to have direct patient contact while staying on the nonclinical side of healthcare. Through this experience, the skills I learned were active listening, decision making, and enhanced my ability to work well under pressure. While I started this position at the peak of COVID and proved to have many barriers, it only impacted me to work harder and ease the impact of COVID regulations on the patients. I knew my next steps had to be to finish my degree and find a way to address the complaints I heard every day.

Franciscan Health Indianapolis

COVID-19 Tester

Even though I worked for the same healthcare entity, I gained great insight into the clinical side of Franciscan Health. Due to this position being emergent and in response to COVID-19, I experienced firsthand how quickly healthcare has to adapt to continuous changes. In this position, the skills I gained were empathy, flexibility, conflict resolution, and patience. Even though this position had a multitude of challenges, it impacted me personally because I realized how strenuous healthcare is for a lot of individuals. Being able to work in this particular position has been an experience I'll never forget.

(812) 374 - 4214 | madrhode@iu.edu