Terms of Service
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Bookings: To secure a date, a deposit is required. The deposit is non-refundable and non-transferable.
Please be advised, dates and scheduled makeup times will only be reserved when a deposit is received.
BOOKINGS
Please arrive on time for your booking. If you are running late, kindly inform me via message. Please note that any lateness may result in lessening makeup steps in your application.
All clients must read and agree to these terms in order to receive any services from Lyvie's Makeup
Please note that your requested booking will automatically be cancelled if the deposit payment is not received within 24 hours.
Availability is from 5AM to 5PM (*Please note 5AM~8AM includes an early start fee)
Online consultations can be booked after hours upon request (5~7PM)
Closed on Sundays unless requested, please note there is a $50 fee for Sunday bookings (일요일 휴무, 일요일 예약시 추가 비용 $50 발생)
Early fees are as listed (얼리비용): At 5AM: $180 | Before or at 6AM: $130 | Before or at 7AM: $90 | Before or at 8AM: $40
LIABILITY
All brushes, tools, and makeup products are kept sanitary and are sanitised between each application.
Clients are responsible for their own health and safety during the application process, if you have any medical conditions, sensitivities, or allergies of any kind, you must communicate prior the booking. I cannot be held liable from client’s failure to inform me.
If you have sensitive skin, please consider a trial to test the products on your skin; I cannot be held liable for any adverse reactions if a trial is not conducted.
Clients are responsible for any damage to products caused by themselves or their dependants (e.g. pets, children) and must replace any damaged items full price and this will be followed by an invoice reflecting retail price of that product.
In the unlikely scenario where the client raises disputes arising from the services rendered, my liability shall be limited to the makeup fee by the individual client for that specific service.
Lyvie (the Artist) reserves the right to terminate your booking for any non-compliance of terms.
*Rates and terms are subject to change without notice. All pricing is in NZD. These terms apply to Lyvie (the Artist) and any other Assistants in Lyvie's team.
In-studio Bookings for 1~2 people (1~2명 예약)
In-studio Bookings for 1~2 people (1~2명 예약)
CANCELLATIONS 취소사항 (1~2인 부킹 - 3일 노티스는 예약금 환불 가능)
Please provide a 3 days notice for any cancellations for a full refund of your deposit.
Giving 2 days notice allows 50% refund of your deposit.
Cancelling the day before or on the day you will lose your deposit (no refund).
In the unlikely event that I have to cancel your booking due to sickness or unforeseen circumstances, you can choose to either reschedule within the same year or receive a full refund of the deposit.
PAYMENT PROCESS (결제 진행 절차)
A $50 deposit is required per client to secure the booking.
For individual or two-people-together appointments, full payment is due 3-days before the service via HNRY invoice (emailed to clients).
Bridal Bookings for 3+ people (3명 이상 웨딩 예약)
Bridal Bookings for 3+ people (3명 이상 웨딩 예약)
CANCELLATIONS (취소 사항)
The $350 wedding deposit is non-refundable. This policy applies regardless of the reason for cancellation, including personal or financial circumstances.
For bridal bookings, cancellation notice is required within 90 days of the event. If the cancellation is made 90 days or more before the wedding, the bridal deposit of $350 will be issued as store credit, which may be used toward future or other services with Lyvie's Makeup. Store credit is non-transferable and must be used within the validity period stated at the time of cancellation.
If the booking is cancelled within 90 days of the wedding date, the $350 deposit is non-refundable and will be retained as a cancellation fee due to the reservation of the date and the loss of potential bookings.
I do not offer partial refunds for any partial cancellations. Once the final invoice has been issued and the deposit has been paid, any last-minute pull-out individuals will still be charged the full price stated on the invoice. However, you may replace the cancelled individual with another person (such as a guest or relative), provided that the replacement matches the service type (e.g. male makeup for a male client, female makeup for a female client). Alternatively, the amount may be credited towards another service of equal or higher value, subject to availability and prior agreement. Male and female services cannot be swapped.
In the unlikely event that I have to cancel your wedding booking (due to sickness or unforeseen circumstances), I will issue a full refund and make reasonable efforts to help you find a replacement makeup artist with a similar style or who has been trained by me.
Any new changes made within 48 hours of the wedding or on the wedding day (that are not related to adding new services) will incur a $50 fee for last-minute schedule adjustments. (e.g. changing locations, start time, etc.)
PAYMENT PROCESS (결제 진행 절차)
A $350 deposit is required for all 3+ groups or weddings to secure your booking.
All customers must confirm their deposit payment for booking confirmation within 24 hours.
For group bookings (3+ people or weddings), the remaining balance is due 3 days before your event/wedding date.
Please send me a screenshot after you have transferred.
TRAVEL (웨딩 출장 안내 및 비용)
Auckland Area Travel Requirements:
Minimum 3 people required for travel within main Auckland
Travel charge: $2/km each way from home location (under 10mins drive is free)
Extended Auckland Area:
Locations such as Matakana, Waiheke Island (1+ hour drive)
Minimum 4 people required
Overnight accommodation near venue may be required for bookings starting before 9AM
Outside Auckland Travel:
Destinations include Hamilton, Rotorua, Queenstown, Coromandel, Christchurch etc.
Minimum 5 people required
Overnight accommodation near bride's location the night before wedding
Additional expenses included in invoice: tolls, ferry rides, flight tickets, accommodation costs
OTHER (기타)
For big group wedding bookings, 4 pax is my maximum alone. For 5 or more people, I will bring an assistant with me for skincare and base makeup application to ensure time efficiency. My assistant is professionally trained by me and uses my products. Having an assistant can benefit brides as it will allow for a comfortable morning start time, lower early start fees (if any), and improves overall efficiency.
If you prefer that no photos be taken, please let me know in advance, and I can accommodate this request.
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