Privacy Policy

Level 84 (hereinafter referred to as the "Company") is committed to protecting the personal information of users in collecting, using, and providing personal information for services such as game services and customer support services (hereinafter collectively referred to as the "Service") operated by the Company. 

1. Items of Personal Information Collected 

The Company collects the following items as necessary for providing the Service: 

• Information directly collected from game service users: Nickname 

• Information collected when linking external accounts: Google Play (Google ID) 

• Items collected when using customer support services: Email address, inquiry content 

The Company may automatically collect the following information during the user's use of the Service: 

• Automatically collected when using game services: IP, connection records, service usage records, cookies, and information that can identify devices (OS information, language used, device type, device model name, advertising identifier, etc.) 

• Automatically collected when using customer support services: OS information, OS version, build information, PID, phone model name, nickname 

2. Purposes of Processing Personal Information 

The Company uses the collected personal information for the following purposes: 

• User identification for providing game services 

• Performance of contracts related to providing game services 

• Ensuring the safety of game services 

• Providing customer support services for receiving and responding to inquiries 

3. Retention and Use Period of Personal Information 

The Company promptly deletes personal information when users withdraw their consent for the collection and use of personal information or when the purpose of collecting and using personal information is achieved. However, exceptions are made when required by related laws or when users have given their consent, as follows: 

• Providing customer support services for receiving and responding to inquiries: 3 years 

• Records related to payment and supply of goods, etc.: 5 years 

• Records related to advertisements and promotions: 6 months 

• Records related to contracts or withdrawal of subscriptions, etc.: 5 years 

• Computer communication, internet log data, access location tracking data: 3 months 

• Books and supporting documents related to all transactions as required by tax laws: 5 years 

4. Transfer of Personal Information Overseas 

① The Company transfers personal information overseas as follows to ensure the smooth provision of game services and customer support services: 

Recipient of the transferred personal information: 

PlayFab (https://azure.microsoft.com/ko-kr/services/playfab)

• Items of personal information transferred: Items collected in the Privacy Policy 

• Country, date, and method of transfer: Country: United States Date: When using the game service Method: Transmission before using the public network (secure protocol processing) 

• Purpose of using the recipient's personal information: Operation and management of cloud servers 

• Retention period of the recipient's personal information: Up to 14 days after leaving the game
  
  

5. Installation, Operation, and Refusal of Personal Information Automatic Collection Devices 

   1. Cookie

1. • • The Company uses "cookies" to store and retrieve user information to provide personalized services to users. Cookies are very small text files sent by the server operating the Company's website to the user's browser, which are then stored on the user's computer hard drive. The Company collects and uses cookie information for the following purposes: 

     • Users have the option to choose whether to allow cookie installation. Therefore, users can allow all cookies, confirm each time cookies are stored, or refuse to store all cookies by setting options on the website. 

     • Users' usage of the Company's service is analyzed and evaluated to understand demand, improve services and products, and provide efficient services. 

     • You can refuse cookie installation by setting options in your web browser. 

       • [ Chrome ]
         ① Click "Settings" in the top right corner.
         ② Under "Privacy and Security" on the left menu, select "Site Settings."
         ③ Select "Cookies and site data" and turn off "Allow sites to save and read cookie data." 

5. 2. Google Analytics

1. • The Company uses Google Analytics, a web analysis service provided by Google, Inc. for the purpose of providing users with better services by analyzing and evaluating how users use the Company's service and understanding demand to improve and customize services and products efficiently. The processing of information collected through Google Analytics is subject to Google's privacy policy and Google Analytics terms of service. 

   • Google Privacy Policy: https://policies.google.com/privacy?hl=ko
     Google Analytics Terms of Service: https://www.google.com/analytics/terms/kr.html

   • The Company does not collect information that can identify individuals through Google Analytics and does not combine the collected information with personally identifiable information obtained through other means. 

   • The Company may use various external web log analysis tools such as Google Analytics, and in the case of Google Analytics, you can refuse the use of data. 

   • Install Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
     
     

5. 3. Online Behavioral Advertising 

• Online behavioral advertising is a marketing technique that provides services considering the characteristics of users by analyzing their online usage patterns, access records, etc. 

• Behavioral information collection is allowed for advertising service providers. 

• Advertising providers: Tapjoy , AdColony, AdMob, UnityAds, Vungle, AppLovin, Fyber, Mopub, Ironsource, Facebook , Adjust

• Method of collecting behavioral information: Automatically collected and provided when game service users run the app. 

6. Rights and Obligations of Users and How to Exercise Them 

① Users and their legal representatives may inquire about or modify their personal information or request service termination at any time. The Company may request the minimum necessary information such as the name and contact information of the legal representative to confirm their consent. The personal information collected in this way is not used for any purpose other than verifying the consent of the legal representative. 

② Users and legal representatives have the following rights related to personal information protection and may exercise them. However, these rights may be restricted in accordance with the exceptions specified in related laws. 

• Request to access personal information 

• Request for correction if there are errors 

• Request for deletion 

• Request to stop processing 

③ Rights may be exercised through written communication, phone, email, or fax, and the Company will take action without delay. 

④ If users or legal representatives request correction or deletion of personal information due to errors, the Company will not use or provide the personal information until the correction or deletion is completed. 

7. Procedure and Method for the Destruction of Personal Information 

The Company promptly destroys personal information when the purpose of collecting and using personal information is achieved, using the following methods: 

① Personal information printed on paper: Shredded or incinerated to make it unrecoverable 

② Personal information stored in electronic file format: Permanently deleted using a technology that cannot reproduce records 

8. Technical and Administrative Measures for Personal Information Protection 

The Company has established and applied technical and administrative measures to ensure the safety of personal information, including preventing loss, theft, leakage, alteration, or damage, as follows: 

① Administrative Protection Measures: Establishment and implementation of internal management plans, regular employee training, supervision of compliance with security by subcontractors, etc. 

② Technical Protection Measures: Access control to personal information processing systems, encryption of personal information, installation and operation of security programs, etc. 

③ Physical Protection Measures: Access control to computer rooms, data storage rooms, etc. 

9. Personal Information Protection Manager and Personal Information Management Department 

The Company has appointed a personal information protection manager to protect users' personal information and handle matters related to personal information. If you have any inquiries or concerns regarding personal information, please contact the following personal information manager: 

• Personal Information Protection Manager: Level 84 / Email address: contact@level84.net

This Privacy Policy is effective from June 1, 2022.