Refund policy

Refund Policy for Luxe x Lady Online Store:

At Luxe x Lady, we are committed to ensuring our customers' satisfaction with every purchase. We understand that situations may arise where a refund is necessary, and we aim to make the process as smooth and convenient as possible. Please review the following refund policy guidelines:

• Eligibility for Refund:

  • To be eligible for a refund, items must be returned within 30 days of the purchase date.

  • The item(s) must be unused, in its original condition, and with all tags attached.

  • Products that have been damaged or altered in any way will not be eligible for a refund.

• Refund Process:

  • To initiate a refund, customers must contact our customer service team at [contact email/phone number] within 30 days of receiving the item(s).

  • Once the return request is approved, customers will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).

  • The item(s) must be returned to us within 14 days of receiving the RMA number.

  • Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.

  • If the return is approved, the refund will be processed to the original method of payment within 7-10 business days.

• Exclusions:

  • Certain items may not be eligible for a refund, including:

    • Personalized or customized items.

    • Items marked as final sale.

  • Shipping fees, including return shipping costs, are non-refundable unless the return is due to an error on our part.

• Exchange Policy:

  • We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you must follow the refund process outlined above and place a new order for the desired item.

• Damaged or Defective Items:

  • In the event that you receive a damaged or defective item, please contact our customer service team immediately.

  • We may require photographic evidence of the damage or defect for assessment purposes.

  • Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged or defective item(s).

• Cancellations:

  • Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, orders are subject to our standard refund policy.

• Policy Revisions:

  • Luxe x Lady reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on Luxe x Lady's online boutique, you acknowledge and agree to abide by the terms and conditions of this refund policy. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing Luxe x Lady for your luxury shopping needs!

[Last Updated: February 21st 2024]