FAQ's

Frequently Asked Questions (FAQs) for Luxe x Lady Online Store:

• How can I place an order?

  • To place an order, simply browse our website and add desired items to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. After completing your order, you will receive a confirmation email.

• What payment methods do you accept?

  • We accept majorly credit and debit cards and are making preparations to accept Paypal (Visa, Mastercard) for online purchases.

• Do you ship internationally?

  • Yes, we offer international shipping to select countries. International shipping rates and delivery timeframes may vary.

• How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

• What is your return policy?

  • We offer a 30-day return policy for eligible items. Please refer to our Refund Policy for detailed information on how to initiate a return and eligibility criteria.

• Can I cancel or modify my order after it's been placed?

  • Orders are processed quickly to ensure timely delivery. If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed and shipped, changes may not be possible.

• Do you offer gift wrapping or gift cards?

  • At this time, we do not offer gift wrapping services. However, you can include a personalized message with your order. We also offer electronic gift cards that can be purchased and redeemed on our website.

• Are your products authentic?

  • Yes, all products sold on Luxe x Lady are guaranteed to be authentic. We source our products directly from reputable suppliers and authorized distributors.

• What if an item I want is out of stock?

  • If an item you're interested in is out of stock, you can sign up for email notifications to be alerted when the item becomes available again. Alternatively, you can contact our customer service team for assistance.

• How can I contact customer service?

  • You can reach our customer service team via email at (luxexlady123@gmail.com) or by phone at [+234 8067791689]. Our team is available to assist you with any questions or concerns you may have.

If you have any additional questions not addressed in this FAQ section, please don't hesitate to reach out to us. We're here to help!

[Last Updated: February 21st 2024]