Return and Refund

Customer Returns:

Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to us within 2-3 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 3-5 days after the estimated delivery date

Broken products received:

In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 2-5 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received, showing the shipping label and the customer details on it clearly for verification.


Cancellations:

Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back.but If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal delivery process and no refund shall be claimed.

Incorrect Address – If the address provided by the customer for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, there will be additional charges of Rs. 65 + GST for correcting the address after the shipment has started travelling.