Last Updated: 03 Dec 2025
Welcome to Luna AI (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring a safe experience when interacting with our AI characters.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Service”).
By using the Service, you agree to the practices described in this Privacy Policy.
We collect information in the following ways:
Messages and conversations with AI characters
Profile information (name, age range, gender, preferences)
Email address or phone number (if you sign up or contact support)
In-app purchases and subscription information
Any optional data you voluntarily share inside chats
We do not require sensitive personal information unless you choose to share it.
When you use the app, we automatically collect:
Device information (model, OS version, unique device ID)
IP address and rough geolocation (city-level only)
App usage data (features used, session duration, crash logs)
Interactions with AI (non-identifying analytics to improve responses)
This information is used only for analytics, performance improvements, and fraud prevention.
All payments and subscriptions are handled securely by:
Google Play Billing (Android)
We do not store your full payment information.
We use your data to:
Provide and personalize AI character interactions
Improve the quality, safety, and intelligence of the AI
Maintain and optimize app performance
Process purchases and subscription management
Respond to your inquiries and provide customer support
Send optional updates, reminders, and notifications
Detect fraud, misuse, or security threats
Your messages may be processed by AI models for the purpose of generating responses, improving model accuracy, and ensuring safety.
We do not sell your data.
We may share limited data with:
Trusted vendors who help us operate the app:
AI processing providers
Cloud hosting providers
Analytics and crash reporting tools
Payment processors
All partners follow strict confidentiality and data protection practices.
We may disclose information if required by law, regulation, or to protect our rights, users, or the public.
We do not sell or rent your personal information to any third party.
Chat messages may be stored to provide continuity and improve AI responses.
You may request deletion of your data at any time.
If you delete your account, we remove or anonymize all personally identifiable information.
We use:
Encrypted data transmission (HTTPS)
Secure cloud storage
Access control and monitoring systems
However, no system is 100% secure. We encourage users to avoid sharing sensitive personal details.
Our Service is not intended for children under 13.
We do not knowingly collect data from children under 13.
If we learn that a child’s data has been collected, we will delete it immediately.
Depending on your region, you may have rights to:
Access your data
Request deletion of your data
Request correction
Opt out of analytics or marketing
Withdraw consent
To exercise any rights, contact us at litesocialapp@gmail.com.
Conversations with AI characters are generated using artificial intelligence and:
May not always be accurate
Should not be interpreted as professional advice
Are strictly for entertainment purposes
We may review anonymized messages to improve AI safety and quality.
The app may contain links to external websites or content.
We are not responsible for the privacy practices of those third parties.
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the app after updates means you accept the revised policy.
If you have any questions or requests regarding this Privacy Policy, contact us at:
Twain Labs LLP
Email: litesocialapp@gmail.com
Address: Gurgaon, India