Rewards Points Not Accruing Properly

Customers may notice that their rewards points are not being applied correctly or are missing from their Lowe's credit card account after an eligible purchase.

Common reasons include:

• Recent purchases may not have posted yet.

• Purchases may not be eligible for rewards (for example, certain items or services).

• Technical issues with the rewards tracking system.

Solution:

• Reward points may take several days to post to your account after a purchase. Check back after a few days.

• Make sure your purchase is eligible for rewards points based on the card's terms and conditions.

• If points are still missing or incorrect after waiting and reviewing the terms, contact Lowe's credit card customer service to investigate and resolve the issue.