Privacy Policy – Lovender Spa, Sikanderpur Gurgaon

At Lovender Spa in City Court, Sikanderpur Gurgaon, your trust matters to us. When you visit our spa, book a session, or use our website, you share some personal information with us. We want you to know how we handle that information, why we collect it, and how we keep it safe. This Privacy Policy is our promise that your details are treated with care and respect.

1. What Information We Collect

When you interact with us, we may collect:

• Basic details like your name, phone number, or email when you book.
  
  

• Payment details if you choose digital or card payment.
  
  

• Preferences such as massage type, therapist choice, or timing.
  
  

• Technical data like device type or IP address when you use our website.
  
  

We only collect what we truly need to provide you with smooth, comfortable, and reliable service.

2. Why We Collect Your Information

Your information helps us:

• Confirm and manage bookings.
  
  

• Send appointment reminders, offers, and updates from Lovender Spa in Gurgaon.
  
  

• Personalize your experience by remembering your preferences.
  
  

• Process payments safely and prevent fraud.
  
  

• Meet legal or tax obligations if required.
  
  

We will never sell or misuse your personal details—your privacy is our responsibility.

3. Cookies & Website Use

Our website may use cookies (small files saved on your browser) to:

• Remember your settings and preferences.
  
  

• Track how visitors use our site so we can improve it.
  
  

• Make your browsing experience smoother.
  
  

You can disable cookies in your browser settings, but some features may not work as expected.

4. When We Share Your Information

We keep your details private. Information is shared only if:

• A trusted payment partner needs it to complete your transaction.
  
  

• Law enforcement or authorities request it by law.
  
  

• Internally within Lovender Spa for staff training or service improvement.
  
  

We do not sell, rent, or trade your personal data.

5. How We Keep Your Data Safe

• All records are stored securely with limited access.
  
  

• Our staff is trained to handle client information responsibly.
  
  

• CCTV cameras are installed in reception and common areas for safety, but never inside treatment rooms.
  
  

We take privacy seriously, but no system is completely risk-free. That’s why we always recommend sharing only necessary details when booking.

6. Your Rights as a Guest

You have full control over your data. You may:

• Ask us what details we have about you.
  
  

• Update or correct your information.
  
  

• Opt out of marketing calls, SMS, emails, or WhatsApp updates.
  
  

• Request that we delete your personal information (except where law requires us to keep it).
  
  

Just contact us and we’ll help you with your request.

7. How Long We Keep Your Data

We only keep your details for as long as necessary:

• Booking and service details are stored until your visit is complete.
  
  

• Payment records may be kept longer if required for tax or compliance reasons.
  
  

• If you ask us to delete your data, we will do so unless we are legally obliged to keep it.
  
  

8. Services for Adults Only

Our spa services are meant for guests 18 years and above. We do not knowingly collect details from minors. If we find that a child’s data has been shared with us, we will remove it immediately.

9. Updates to This Policy

From time to time, we may update this Privacy Policy to match new services, laws, or technology. The latest version will always be available on our website and at the spa reception.

10. Third-Party Websites

Sometimes we may share links to Google Maps, payment partners, or other external websites. Please note that we are not responsible for how those platforms handle your data. We encourage you to read their privacy policies separately.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will fall under the jurisdiction of courts in Gurgaon, Haryana.

12. Contact Us

If you have questions or want to exercise your privacy rights, we’re always here to help.

📍 Lovender Spa, City Court, Sikanderpur, Gurgaon
📞 +91-9460659930

Final Note

At Lovender Spa in Gurgaon, we care about more than just relaxation—we care about your peace of mind. Protecting your privacy is as important to us as providing a refreshing spa experience. When you choose us, you can relax knowing that your personal information is handled with honesty, transparency, and care.