Frequently Asked Questions

Before you shoot us an email, read this page carefully to see if we've already answered your question! (after reading this, please email us if we still haven't answered your query. We'll get back as soon as possible.)

Q: My LS product has been damaged. How can I get it fixed?

We provide refunds and in some cases repairs for any product that proves faulty during normal use (meaning it's a production issue) - please email us to find out our refund policy. However, we do not provide after-purchase repair services if you have accidentally torn a hole or ripped a zipper! Our products are handmade which means they are to be treated with care.

This being said, in some cases you can easily mend your product with the help of YouTube easy hack tutorials. If you need some advice with fixing your product, please email us - the best advice comes from the person who made it!

Q: I've changed my mind after purchasing my LS product. Can I return it and get a refund?

No, we don't accept change of mind returns as we're a small business which relies heavily on our revenue to keep us afloat and able to get more supplies! Under the Aus Consumer Law you are only entitled to get a refund/exchange if your product is proven to have a manufacturing fault.

Q: Can I use the information from a LS blog post for my own blog/article?

• You CAN include our information/photos in your article as long as you reference a link to our blog and the post you got it from (directly under our information in your article). Please ensure you also contact us to let us know that you've referenced us in your work. It would be great if you included a link to your post so we can read it too!

• You CANNOT copy the plain text from any of our blog posts and you cannot use any of the information or photos in our website & blog for your own site's purposes without our permission. You can include the link to the page of interest on our site but you cannot reproduce the information on yours. Thank you for respecting our rights and hard work.

Q: Can I cancel my LS order?

Yes, you can if no payment transaction has been made yet. We always require payment before delivery to ensure we don't suffer a loss from dedicating time and materials to an order that never follows through.

Q: Can I arrange for an overseas LS order or one that requires postage?

• Postage within Western Australia

Yes, we can post your order if you live within WA, but you're required to pay the delivery fees on top of your order. There are alternatives to postage if you live within the Perth region - contact us to discuss pickup locations. Payment is required before your order can be dispatched.

• Postage within Australia (out of WA)

Only available for large orders or special cases. Contact us for more information.

• Postage overseas

Only available for special orders. Contact us for more information.

We do not hold any responsibility for lost or damaged packages and we don't offer refunds for them - the products have been made and the effort has already been put in!

If you wish to repost your order to us and get a refund, due to a manufacturing fault, you must pay the delivery fee for the returned product.

Q: I'm a business owner looking to collaborate with Little Spools. How should I proceed?

We've done a number of collabs with small, local artisan makers in the past, and they've turned out very successful! We would love the chance to work with you. Please contact us and let us know what you're looking for and we'll be happy to talk about it more :)

We'll be updating this page with more FAQs soon!