Shipping & Handling

Delivery within Pakistan

All orders within Pakistan are routed through TCS, Leopords, Call Courier and many others courier services. All our domestic clients will be provided with a tracking ID when the order is dispatched.

Upon placing an order, you will receive a verification call or SMS from our Customer Service to confirm the order. If you fail to verify, your order will be automatically cancelled after 3 days (only applicable to purchases made through Cash on Delivery method). Once the order is verified, it will be dispatched within 1-2 working days and will be delivered to you within 4-5 working days.

We offer free delivery on orders above Rs.1999 within Pakistan.

International orders

International orders are routed through DHL. All our international clients will be provided with a tracking ID when the order is dispatched.

International clients shall also receive a sales invoice via email and notification of shipment via email. The customer shall bear any additional charges for custom clearance or any other variation in price beyond our control.

Exchange Policy

Items purchased from our online store can be sent back for exchange at our outlet or you can contact our customer service if you wish to send the items through courier.

Limelight allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:

• The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item;

• The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;

• The item is in its original packing and the price tag is intact;

• The original invoice of the item he/she wishes to exchange is sent along with the item;

• It has no emits, smell , perfume scents, stains or anything which suggests the item was used or washed.

Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.

Limelight has the right, at its the sole discretion, to accept or deny the request for exchange.

Upon the acceptance of request for exchange, the customer will be notified by our customer service.

This exchange policy does not apply to orders to be shipped outside Pakistan.

LIMELIGHT strictly follows ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

Order Cancellation Policy

You may cancel your order at any time before the order has been processed. Once the product has been shipped, you will receive the tracking information and our "Exchange Policy" will apply.

LIMELIGHT may cancel orders for any reason. Common reasons include: the item is out of stock, price errors or the credit card payment is declined by the issuing financial institution.

Privacy Policy

Limelight is committed to ensuring that your personal information is used properly and is kept securely. This Privacy Policy explains how we will collect and use your personal information through a website [www.limelight.pk]. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information. We will not sell or redistribute your information to anyone.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, contact number, mailing address, credit card information or other details to help you with your experience.

When do we collect information

We collect information from you when you register on our site, place an order, subscribe to updates, leave a message on Customer Service, or enter information on our site.

Use and storage of your personal information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To be able to contact you in the event of any problem with the delivery of your items

• To process orders and to send information and updates pertaining to orders

• To be able to send text message notifications of delivery status

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested

• To allow us to better service you in responding to your customer service requests

• To quickly process your transactions

• To ask for ratings and reviews of services or products

We will only keep your information for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal information will be deleted. Rest assured, your personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link.

YOUR RIGHTS

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.