FAQ’s

Ans : You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

Ans : Click on ‘Create an Account’ mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order create your account.

Ans : Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email ID to re-set your password. After your credentials have been verified, you will be able to create a new password.

Ans : Following are the steps to place an order successfully:

• When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.

• After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)

• You will receive an email/SMS of sales invoice which verifies that we have received your order

• Your order will be confirmed via phone call by our Customer Service and proceeded for delivery

Ans : You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.

Ans : Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service.

Ans : You will be contacted by the courier service agent 8 hours before the delivery time, if you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.

Ans : You will have to place a new order and cannot add more items to the order that has been processed. You can edit your order before the order is dispatched by using your Order ID, please contact our customer service immediately.

Ans : Following are the payment options available to shop at our online store;

• Cash on Delivery (For domestic clients only)

• Online payment

Ans : The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.

Ans : If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

Ans : No. Limelight strictly follows ‘No refund’ policy.

Ans : Yes, we ship internationally!

Ans : No. The prices are exclusive of delivery and shipping charges.

Ans : Delivery charges for international orders vary according to the weight of parcel and the region of delivery.

Ans : Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.

Ans : Yes, your personal information is absolutely safe.