Technical Support

Thank you for using LightingUp! If you encounter any issues or need assistance, we’re here to help. Below is a guide to common issues and troubleshooting steps.

1. App Installation Issues

 • Issue: Unable to install the app.

 • Solution:

 • Ensure your device meets the system requirements (iOS version 14.0 or later).

 • Check your internet connection and try reinstalling the app from the App Store.

 • Restart your device and attempt to install again.

2. App Not Opening

 • Issue: The app crashes or fails to open after installation.

 • Solution:

 • Close the app and reopen it.

 • Restart your device and try opening the app again.

 • Ensure that your device has enough free storage space.

 • Update the app to the latest version via the App Store.

3. Lighting Adjustment Not Working

 • Issue: The lighting, color, or brightness adjustment is not responsive.

 • Solution:

 • Make sure you have granted the app necessary permissions (camera access).

 • Close the app and reopen it to reset any temporary glitches.

 • If the issue persists, reinstall the app to restore default settings.

4. Saving Lighting Settings

 • Issue: Unable to save or retrieve custom lighting settings.

 • Solution:

 • Ensure that the app has sufficient storage space on your device.

 • Try restarting the app and check if saved settings appear.

5. App Performance Issues

 • Issue: The app is slow or laggy.

 • Solution:

 • Close unnecessary apps running in the background to free up device memory.

 • Ensure your device has the latest software updates.

 • Clear cache by restarting the app.

6. No Account or Login Required

 • Note: LightingUp does not require a user account or login. If you are prompted for login information, ensure that you are using the official app version from the App Store.

7. App Update Notifications

 • Issue: Not receiving update notifications.

 • Solution:

 • Enable automatic updates for apps in your device settings.

 • Manually check for updates in the App Store by searching for LightingUp and tapping “Update” if available.

8. Contact Support

If you’ve followed the troubleshooting steps and still need help, please contact us at:

Email: 2017hshao@gmail.com

We will respond to your query as soon as possible.

9. Additional Resources

For more help, frequently asked questions (FAQs), and updates, please visit our website or App Store page. We are committed to ensuring you have the best experience with LightingUp.

Notes

 • App Compatibility: Ensure that your device’s operating system is up-to-date and compatible with the app.

 • Privacy: LightingUp does not require an account or collect personal data. We respect your privacy and will never ask for login information or track your usage.