FAQs for students

There are two ways to sign up:

• Sign up with your email

  • Go to lernst.com

  • Click on the "Sign Up" button at the top right corner.

  • Select "Student" as your role.

  • Your time zone will be automatically chosen, but you can change it if needed.

  • Enter your name, email, and password. 

  • Confirm your password.

  • Check the box to agree to the website’s terms and conditions.

  • Click "Sign Up".

  • You’ll receive a verification email. 

  • Click the link in the email to verify your account.

• Or Sign up with Google

  • Click "Sign up with Google" during the sign-up process.

  • Use your Gmail account to create your profile quickly without entering details.

• Yes, you can browse the platform without registering. However, if you want to take any action, like booking a class with a tutor, buying a group class, or purchasing a package, you’ll need to create an account and sign in.

After signing up, you’ll receive a verification email. If you don’t see it in your inbox, check your spam or junk folder. 

Click the link in the email to verify your account.

• Go to the login page and click on "Forgot Password".

• You’ll receive an email with a link. Click the link and create a new password.

• After updating your password, you can sign in with the new one.

• Yes, you can change your password.

• Go to your profile after signing in.

• Scroll down to "Update Password".

• Enter your new password and click "Update".

• If you want to keep your old password, leave the field blank.

• Yes, you can update your email.

• Go to your profile after signing in.

• Scroll down to "Update Email".

• Enter your new email and click "Update".

• If you want to keep your current email, leave it as it is.

• Go to lernst.com and click on "Tutors" at the top of the page

• Use the filters on the left side to:

  • Choose available days that work for you

  • Select the level you need (beginner, intermediate, etc.)

  • Filter by language and specializations (like conversation, grammar, etc.)

  • Search by country if needed

• You can:

  • Read tutor profiles to learn about them

  • Message tutors with any questions

• Yes! Every tutor's profile has a review section

• Just scroll down on their profile page to see what other students say

• Open the tutor's profile and scroll to the schedule section

• Use the calendar to:

  • Pick different days/months (available days are light blue)

  • See all open time slots on the right side

• If you don't see a suitable time, message the tutor to ask about availability

• On the tutors page: Each tutor card shows their hourly rate

• On a tutor's profile:

  • See their lesson price on the left side

  • View package deals (bulk hours at a discount)

  • Some tutors offer special discount coupons

• Sign in to lernst.com

• Go to the tutor's profile

• On the left side, click "Book Trial" (30-minute discounted lesson)

• Choose your language and special

• Pick a date/time slot

• Pay to confirm your booking

• Yes! On the tutor's profile:

  • Below their picture, click "Send Message"

  • Type your question and click "Send"

After your trial lesson:

1. Buy a package from the tutor's profile (left side)

2. Choose package size (5/10/20/30 hours)

3. Go to the tutor's schedule section

4. Book lessons using your package hours ( 30 or 60 minutes)

5. Choose any available time slots

• Yes! When booking:

  • Choose "Repeat weekly" option

  • Select how many weeks (1 month or more)

  • System will book same time each week (if available)

• Credit/debit cards

• Digital wallets.

• Buy hours in bulk (saves money)

• Use hours for 30-min or 60-min lessons

• Hours stay in your account until used

• Yes, you can buy:

  • 1-hour lessons (minimum)

  • Cannot buy 30-min single lessons (only in packages)

• Go to your dashboard

• Click "My Packages"

• See: Total hours / Used hours / Expiration date

• Click "Action" for more details

1. Go to "My Packages" section in your dashboard.

2. Find your package and click on "Action"

3. Click "Cancel Package"

4. Give reason and confirm

• You get platform credit (no cash refund)

• Use credit for new packages/group classes and trial lessons with other tutors.

• No cash refunds

• Canceled packages become platform credit

• Use credit for:

  • New packages (same or different tutor)

  • Group classes

  • Trial lessons

• Go to your dashboard

• Click on "My Lessons"

• Find your booked lesson (shows date, time, and subject)

• 15 minutes before the lesson, the "Join Lesson" button will appear

• Click on it to enter your lesson

For more details (materials, notes), click on "Action"

No! Everything works on the platform, no extra apps needed.

• Yes, you can use a phone, tablet, or computer

• For the best experience, we recommend:

  • A computer

  • Google Chrome browser

• Tell your tutor immediately

• If disconnected:

  • Go to "My Lessons"

  • Click on "Action" then you will see "Report" section.

  • Describe the issue and submit

• Before joining, the platform lets you check your mic and camera

• Wait 10 minutes, If they don’t arrive, the lesson credit will be returned to your balance

• Go to "My Lessons"

• Click on "Action" you will see "Reschedule" button.

• Click on it and pick a new available time, If no time works, message the tutor to arrange one

• You can reschedule up to 6 hours before the lesson. After that, rescheduling is not allowed

• Cancel 12+ hours before: Get your credit back

• Cancel within 12 hours: Lose the credit

Canceling a trial lesson gives you a platform credit, valid for 1 month. After that, it expires and can’t be refunded.

You get the lesson credit back in your balance

• Yes! Cancel your package anytime (up to 3 times during the package's validity period. (3 months))

• You’ll get platform credit to book with a new tutor. (The credit retains the original expiration date of your package.)

Your Wallet holds platform credits from:

• Canceling a package (mid-subscription).

• Canceling a trial lesson.

• Eligible refunds.

Use credits to book:
✅ New packages
✅ Trial lessons
✅ Group classes

• Trial lesson credits: Expire after 1 month.

• Package credits: Match your package’s original validity period.

Example:

• You buy a package on January 1 (expires April 1).

• Cancel on February 15 → Credits expire on April 1 (original package end date).

No. Credits are non-refundable once issued.

Go to Dashboard → Wallet to see:

• Your balance.

• Expiry dates.

At checkout:

• Credits are automatically applied if available.

• If credits cover the full cost, no payment is needed.

• If credits cover partially, pay the rest via card/other methods.

Example:

• Service cost: $100

• Your credits: $50

• You pay: $50 (remaining).

Yes! Go to "My Lessons", click on "Action", and check your tutor’s review.

• Yes! We provide certificates.

• Email support@lernst.com to request yours.

You can also check lesson details under "My Lessons" > "Action".

• Discuss goals during your trial lesson or via chat.

• Your tutor will help create a personalized learning plan.

• Go to Dashboard > Profile > Edit Profile.

• Update your name, phone, address, or bio anytime.

• Yes! Two ways:

  • Send files through the chat with your tutor.

  • Upload in "My Lessons" > Lesson Materials before your session.

Go to Dashboard > Profile.

• Scroll down to Notification Section.

• Toggle the switch On/Off for both:

  1. App Notifications

  2. Email Notifications

The platform asks for your learning language (e.g., English for conversation) each time you log in.

• No need! Payment info is secure and handled automatically during bookings.

Email support@lernst.com—our team will assist you.

• Email: support@lernst.com

• WhatsApp/Phone: +201014999981

• For Packages:

  • Valid for 3 months from purchase.

  • You can cancel up to 3 times within this period.

  • Must cancel 48 hours before expiration (no cancellations on the last 2 days).

  • Cannot cancel if booked lessons remain—complete or cancel those first.

• For Single Lessons:

  • Cancel 12+ hours before → credit returned.

  • Cancel within 12 hours → credit lost.

Refunds: No cash refunds. Canceled packages become platform credits for future bookings.

• Platform credits retain the original package’s validity period and will expire afterward.

• You may reschedule up to 6 hours before your scheduled lesson. After this time, rescheduling is not allowed.

• If your tutor needs to reschedule, they may send you a reschadule request.

• You can choose to:
  ✅ Accept - Your lesson will move to the new time
  ❌ Reject - The lesson will be cancelled

• The request will expire if not responded to within 6 hours

• Go to "My Lessons" > select the lesson > click "Report".

• Describe the issue—our team will review and respond.

Yes!

• • Packages are already discounted (price per hour decreases with larger packages).

  • Some tutors offer coupon codes—ask them directly!

• Respect tutors and classmates—no harassment.

• No sharing personal contact details (use platform chat for safety).

• Lessons are recorded

• We use secure encryption for all data.

• Your info is never shared with third parties.

• Payment details are processed securely—we don’t store your card info.