Embedded Files
Workshops,
Beyond creating digital learning content, I delivered initiatives designed to strengthen team capabilities, improve knowledge sharing, and support broader business goals.
Articulate 360 Upskilling & Refresher
Articulate 360 Upskilling & Refresher
Role: Lead Facilitator
Role: Lead Facilitator
Tools Used: Articulate Rise, Microsoft PowerPoint, Microsoft Teams
Tools Used: Articulate Rise, Microsoft PowerPoint, Microsoft Teams
Target Audience: Internal L&D managers and team members
Target Audience: Internal L&D managers and team members
Modality: Live Workshop & Recorded Video Resource
Modality: Live Workshop & Recorded Video Resource
The Challenge
The Challenge
L&D managers relied on specialized developers to build e-learning courses, resulting in workflow bottlenecks and project delays. Equipping managers with practical authoring skills would help reduce this dependency and improve team efficiency.
My Strategy
and Execution
My Strategy
and Execution
I designed a practical upskilling session to help L&D managers confidently create and publish eLearning modules independently.
Demonstrated how to build responsive eLearning modules using Articulate Rise without requiring advanced technical skills.
Guided participants through structuring content, adding interactive elements, and publishing their own modules.
Edited and shared the workshop recording as an on-demand resource for continued learning and reference.
L&D Skills Series: Communication Precision
L&D Skills Series: Communication Precision
Role: Facilitator / Presenter
Role: Facilitator / Presenter
Tools Used: Microsoft PowerPoint, Microsoft Teams
Tools Used: Microsoft PowerPoint, Microsoft Teams
Target Audience: L&D team members, managers, and stakeholders
Target Audience: L&D team members, managers, and stakeholders
Modality: Live webinar & recorded video resource
Modality: Live webinar & recorded video resource
The Challenge
The Challenge
Vague requests, unclear feedback, and misaligned expectations contributed to unnecessary rework, missed deadlines, and communication gaps within the L&D team and across departments.
My Strategy
and Execution
My Strategy
and Execution
I developed and facilitated an interactive webinar introducing practical techniques to improve clarity, precision, and consistency in workplace communication.
Introduced five communication principles—Clarity, Conciseness, Context, Consistency, and Confirmation—to help participants communicate more effectively.
Used real-world examples to demonstrate how lengthy emails and vague requests can be transformed into clear, actionable messages.
Shared practical techniques for improving collaboration through focused meetings, clarifying questions, and effective use of communication tools.
eLearning Access Troubleshooting Guide
eLearning Access Troubleshooting Guide
Role: Lead Instructional Designer & Support Strategist
Role: Lead Instructional Designer & Support Strategist
Tools Used: Microsoft PowerPoint, Enterprise LMS
Tools Used: Microsoft PowerPoint, Enterprise LMS
Target Audience: L&D team, global employees
Target Audience: L&D team, global employees
Modality: Digital job aid / LMS resource
Modality: Digital job aid / LMS resource
The Challenge
The Challenge
Employees frequently encountered eLearning modules that failed to load or course completions that did not register correctly in the LMS. These recurring issues increased support requests and created delays in compliance training and tracking.
My Strategy
and Execution
My Strategy
and Execution
I developed a self-service troubleshooting resource to help employees resolve common technical issues while providing the L&D team with a consistent support reference.
Designed a step-by-step troubleshooting guide, progressing from simple fixes to more advanced solutions.
Integrated direct links to the guide within LMS course descriptions, giving learners immediate access to support when issues occurred.
Sharing the guide across the L&D team so they could direct learners to a standardized resource for initial troubleshooting.
Showcase Your L&D Project Output
Showcase Your L&D Project Output
Role: Creator & Pitch Presenter (January 2024 Innovation Hub Winner)
Role: Creator & Pitch Presenter (January 2024 Innovation Hub Winner)
Tools Used: Microsoft PowerPoint, Microsoft Teams
Tools Used: Microsoft PowerPoint, Microsoft Teams
Target Audience: Internal L&D Developers and Managers
Target Audience: Internal L&D Developers and Managers
Modality: Monthly In-Person Sessions
Modality: Monthly In-Person Sessions
The Challenge
The Challenge
eLearning developers often worked independently on separate projects, missing opportunities to exchange design techniques, share solutions, and learn from one another's work.
My Strategy
and Execution
My Strategy
and Execution
I proposed a zero-cost, monthly project showcase to encourage knowledge sharing, peer learning, and continuous improvement within the L&D team.
Designed a repeatable session format where developers present their latest work, including their scoping process, design decisions, and development techniques.
Incorporated an open Q&A and feedback session to encourage discussion, collaboration, and the exchange of practical insights.
Won the January 2024 Innovation Hub peer vote with a zero-cost (£0) proposal that was subsequently implemented as a recurring L&D knowledge-sharing initiative.
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