Leela’s Kitchen respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Leela’s Kitchen mobile application collects, uses, stores and protects information when you use our services.
By using the Leela’s Kitchen application, you agree to the practices described in this Privacy Policy.
We may collect the following information when you register, place an order or use the application:
Full name
Email address
Phone number
Delivery address
Account login information
Order details and order history
Selected food items
Pickup or delivery preference
Payment status and transaction reference
Customer-support communications
Device, application and diagnostic information when required for security or troubleshooting
We do not directly store complete debit-card, credit-card, UPI PIN or banking information. Payments may be processed through a third-party payment service such as Razorpay.
We use your information to:
Create and manage your account
Process and prepare your food orders
Deliver orders to the address provided
Contact you regarding your order
Provide order-status updates
Process or confirm payments
Respond to customer-support requests
Maintain order history
Prevent fraud, misuse and unauthorised activity
Improve the performance and reliability of the application
Comply with applicable legal requirements
For delivery orders, we may provide necessary information such as your name, phone number, delivery address and order details to authorised Leela’s Kitchen staff or delivery personnel.
This information is shared only for preparing, coordinating and delivering your order.
Payments made through the application may be handled by a third-party payment processor such as Razorpay.
Leela’s Kitchen may receive and store limited payment-related information, including:
Payment status
Transaction reference
Payment-provider order ID
Amount paid
Date and time of payment
We do not store your complete card number, CVV, UPI PIN or online-banking password.
We may share limited information with:
Leela’s Kitchen kitchen and administrative staff
Authorised delivery personnel
Payment-processing providers
Hosting, database and technical service providers
Government or legal authorities when required by law
We do not sell or rent your personal information to advertisers or unrelated third parties.
We use reasonable administrative and technical safeguards to protect your information from unauthorised access, loss, misuse or disclosure.
However, no internet transmission or digital-storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain order and payment records
Resolve disputes
Prevent fraud
Meet accounting, tax or legal obligations
Information may be deleted or anonymised when it is no longer required.
You may request deletion of your Leela’s Kitchen account and associated personal information by contacting us using the details provided below.
When we receive a valid deletion request, we will delete or anonymise the information associated with your account, except information that we are legally required to retain.
Email your deletion request with the subject:
Leela’s Kitchen Account Deletion Request
Google Play requires apps offering account creation to provide users with a clear way to request account deletion and deletion of associated user data.
The Leela’s Kitchen application is not specifically designed for children.
We do not knowingly collect personal information from children without appropriate permission from a parent or legal guardian. A parent or guardian who believes that a child has provided personal information may contact us to request its deletion.
The application may use third-party services for:
Payment processing
Application hosting
Database storage
Authentication
Error reporting
Notifications
Other technical functions
These providers may process limited information according to their own privacy policies and only as necessary to provide their services.
The application may request device permissions only when needed for its features.
Depending on the application version, these may include:
Internet access
Notifications
Location access, when a customer chooses to use location-related functionality
Phone functionality, when needed to contact the restaurant or delivery personnel
Users may manage permissions through their device settings.
We may update this Privacy Policy when our services, technology or legal obligations change.
The updated version will be posted on this page with a revised “Last updated” date.
For privacy questions, account deletion requests, order-related concerns or complaints, contact:
Leela’s Kitchen
Lakshmi Puram, Vepagunta, Visakhapatnam, Andhra Pradesh, India
Email: leelaskitchen9@gmail.com
Phone: +918374952855
Last updated: July 29, 2026