Leela’s Kitchen aims to prepare and deliver every order accurately and on time. Cancellation and refund eligibility depends on the order status and circumstances of the request.
A customer may request cancellation before food preparation begins.
Once the order has been accepted and preparation has started, cancellation may not be available because ingredients and kitchen resources have already been committed.
To request cancellation, contact Leela’s Kitchen immediately using the phone number or email provided below.
Leela’s Kitchen may cancel an order because of:
An unavailable menu item
Restaurant closure
Incorrect or incomplete delivery information
Payment failure
Delivery address outside the supported area
Technical problems
Circumstances outside our reasonable control
When an eligible prepaid order is cancelled by Leela’s Kitchen, the refund will be initiated to the original payment method.
A refund may be considered when:
A prepaid order is cancelled before preparation begins
Leela’s Kitchen cancels the order
The customer receives an incorrect order
A paid item is missing
The order is not delivered
The same payment is charged more than once
Refunds may not be available when:
The customer provides an incorrect address or phone number
The customer is unavailable to receive the delivery
The customer changes their mind after preparation begins
The concern is based only on personal taste or preference
The issue is reported after an unreasonable delay
Please report an incorrect, missing, damaged or unsuitable item as soon as possible after receiving the order.
Provide:
Your name
Registered phone number
Order number
Description of the problem
A clear photo, when applicable
Leela’s Kitchen may offer a replacement, partial refund, full refund or another reasonable resolution depending on the circumstances.
Approved refunds will be initiated to the original payment method.
The time required for the amount to appear may depend on the payment provider, bank or card issuer. Processing may take approximately 5–10 business days after the refund is initiated.
When money is deducted but the order is not successfully confirmed, contact Leela’s Kitchen with the payment reference.
In some cases, failed or incomplete payments may be automatically reversed by the bank or payment provider.
Leela’s Kitchen
Lakshmi Puram, Vepagunta,
Visakhapatnam, Andhra Pradesh, India
Email: leelaskitchen9@gmail.com
Phone: +91 83749 52855