FAQs - washing machines

To start the machine, you need to follow three steps in this exact order: 

I. Insert your money.

II. press the number of your machine. 

III. press the button „start“. 

! ATTENTION !

Your machine will not start if you follow the steps in this order: 


I. Press the number of your machine.

II. Insert your money.

III. Press the „start „ button.


If you don’t follow the steps in that exact order, it will not start.

If you have already inserted your money, your credit is shown on the small screen. Press the number of your machine and press “Start” again.

The washing time varies depending on the selected programme and is on average 30 minutes.

Once your machine starts, you will find the remaining minutes on the small screen next to the „t“.

The numbers are explained on the wall on the sheet labeled „Temperature“ .

• liquid or powder detergent : 
There are symbols on the flap of the box (where the  compartments on top of the washing machine are) that indicate where to put detergent etc. These symbols are explained on the wall. 

• Detergent pods: 
The pods are to be put in the washing drum with your laundry.

It stands for „select“. You need to select the temperature. 

You should select the temperature before starting the machine. If you have already, started it, the machine will automatically select programme 3. After the machine has started, you can’t change the temperature anymore.

„T“ stands for „Time“ .

It indicates the duration of the wash.

You can buy some next to the payment machine. 

The word „door“ displayed on the screen means that the door wasn’t closed properly. Press against the door so your machine can start. Once the door has been closed the machine will start automatically

“END” indicates that the washing cycle has come to an end and you can open the door to take out your laundry.

This is of no importance to you as a client. The machine will choose this setting every time that a program is selected. The temperature remains selectable. Every time a new programme is selected, the button light will turn on. That is how you know that a new programme has been entered.

On the wall is a sheet that explains were to put which liquid.

Machines 1 to 5 have a capacity of 10 kg, and machines 6 and 7 have a capacity of 17 kg. 

All clothes have a “care label” that provides instructions on how to wash them properly. In the laundromat, on the wall to the right of the dryers, there is a sheet that explains the symbols on the care labels of your clothes.

If you started the wrong machine, you will not be reimbursed. You are responsible for your own errors. This is explained in the document “règlement intérieur”, located on the right side of the dryers.

Unfortunately, you cannot add more clothes once the machine has started.

• You need to take them out of the packaging they are sold in 

• Do not cut them in half

• For 4,5 kg of laundry one pod is recommended 

• For laundry weighing more than 4,5kg, two pods are recommended 

• For really dirty laundry two are recommended as well