Customer Support/ Service

Delivering exceptional support to clients and customers to enhance satisfaction, build loyalty, and address any issues efficiently.
Increasing Customer Satisfaction Rate and Customer Retention through tailored quick and empathetic support.

• Customer Inquiry Response: Address and resolve customer questions and issues across email, chat, and phone.

• Issue Resolution: Troubleshoot client issues, provide accurate information, and follow up until resolution.

• Order and Account Management: Assist customers with managing their accounts, tracking orders, and updating account information.

• Customer Retention Efforts: Use feedback to enhance customer satisfaction and loyalty, building lasting relationships.

• Escalation Handling: Escalate complex issues to senior management or other departments as needed.

• Product Knowledge: Maintain a deep understanding of product features, pricing, and troubleshooting steps.

• Quick Responses: Create Snippets/Macros(depending on what CRM tool) for timely and tailored responses.

• Training & Onboarding: Provide onboarding sessions and training for new customers to ensure a smooth experience.
  
  

• Survey and Feedback Collection: Collect and report on customer feedback to aid in product and service improvements.