Laura U. VA Services

Here’s a selection of projects where Laura U. VA Services made significant impacts. Each project reflects our commitment to enhancing productivity and delivering exceptional results.

Customer Support Representative
Digital Tools Technology

Manage high-level customer support, optimized response time, and ensured seamless user experiences.

Tasks and Responsibilities:

Provided email, chat, and phone support to resolve technical and product inquiries.
Created knowledge base articles, reducing response time for common queries.
Developed tailored response snippets for quick communication.

Key Achievements:

Improved customer satisfaction scores by 20%.
Created a knowledge base that led to a 15% reduction in support tickets.

Customer Support Specialist
Digital Witch Support Community

Provide onboarding, training, and multi-channel support (chat and email) to help users navigate the platform and its tools effectively, ensuring a high level of customer satisfaction.

Tasks and Responsibilities:

Key Tasks:

Onboarding and Training: Guided new users through platform navigation and tool usage, conducting interactive sessions for better adoption.
Multi-Channel Support: Addressed inquiries and resolved issues via chat and email, ensuring high satisfaction.
Knowledge Base Development: Created self-help resources to empower users and reduce support requests.
Community Engagement: Facilitated a positive environment, encouraging active participation and support among users.

Achievements: Increased onboarding completion by 25%, improved engagement by 20%, and enhanced user retention through active community management.

Virtual Assistant
Global Travel Consult

Support travel consulting processes, assisting clients with their application steps, managing schedules, and providing customer support.

Tasks and Responsibilities:

Guided clients in preparing personal statements for UK/US healthcare assistant roles.
Managed schedules, appointments, and organized client meetings.
Provided real-time technical assistance and guidance through chat and email.

Key Achievements:

Streamlined the application process for clients, enhancing their chances of success.

Data Management Specialist
Delta State Drug Revolving Fund

Enhanced data management processes, ensuring accuracy in procurement, inventory, and distribution reporting to support organizational decisions.

Key Tasks and Achievements:

Data Verification and Entry: Managed, entered, and validated data from multiple sources.
Report Generation: Developed insights to support strategic decisions, maintaining database integrity.
Impact: Contributed to accurate inventory management and informed procurement decisions.

Canvasser Team Lead
Stiinos Limited

Led a team in marketing for a top African telecom, boosting sales and customer engagement through strategic outreach.

Key Tasks and Achievements:

Team Leadership: Managed and trained a team of 10 canvassers.
Customer Engagement: Implemented outreach strategies, achieving a 20% increase in product sales.
Lead Generation: Developed strategies to identify and engage potential customers, successfully increasing lead quality and quantity.

Customer Support/Sales Manager
B.C Umeh and Sons Group

Drove team productivity and strengthened customer relationships through effective sales strategies and support initiatives.

Key Tasks and Achievements:

Sales Strategy: Implemented targeted strategies, boosting productivity by 25%.
Customer Relations: Managed customer inquiries and resolved issues, enhancing loyalty. Created a Knowledge Base and Snippets to reduce response time.
Team Leadership: Trained and motivated the sales team, contributing to higher client satisfaction.

Featured Projects and Success Stories

Knowledge Base Implementation
(Digital Tools Technology)

Overview: Developed a knowledge base to empower clients with self-help resources.

Impact: Reduced support ticket volume by 15%, increasing client satisfaction and support efficiency.

Lead Generation and Customer Outreach
(Stiinos Limited)

Overview: Led lead generation and customer outreach initiatives to improve brand awareness and sales.

Impact: Increased qualified leads by 30%, driving higher engagement.

Tools and Software Expertise
Tools I Use to Deliver Results

Tools for CRM and Customer Support
Expert in setting up CRM systems and Chatbots, managing client relationships, tracking interactions, and ensuring seamless communication across CRM platforms.

HubSpot

Zoho Desk

Intercom

GoHighLevel &
Freshdesk

Freshdesk

Pipedrive

Tidio

Project Management and Collaboration Tools
Proficient in managing tasks and workflows, automating workflows, and collaborating with teams using project management platforms.

Monday.com

ClickUp

Asana

Nifty &
Trello

Automation Tools
Expert in automating repetitive tasks and integrating systems for seamless workflows.

Zapier

HubSpot Automation

Communication and Remote Collaboration Tools:

Experienced in maintaining clear and professional communication with clients and team members across platforms. They Include;
Zoom, Microsoft Teams, Slack, Zoho Cliq, and Google Workspace(Google Meet & Chat)

Slack

Zoho Cliq

Google Chat

Microsoft Teams

Storage and File Management
Experienced in organizing, managing, and securely sharing files using cloud-based storage solutions.

Google Drive

Dropbox

Zoho WorkDrive

Data Entry and Technical Support:

Efficient in data management, tracking, and providing technical support using various software. They Include;
Google Workspace, Microsoft Office, Remote Desktop Software Applications like AnyDesk, Teamviewer, and LogMeIn

Others