Return & Refund Policy – Lakeviya.com

At Lakeviya.com, we strive to offer a smooth and honest shopping experience. However, if you’re not satisfied with a product, we’re here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

You can request a return or replacement if:

• You received a damaged, defective, or wrong product

• The item is missing parts or accessories

• The product is not as described on the website

Note: Certain items like perishable goods (e.g., vegetables, food), personal hygiene items, or custom-made products are not eligible for return unless they are delivered in damaged or expired condition.

2. Return Window

• Most products are eligible for return within 7 days of delivery.

• Returns after the 7-day window may not be accepted unless there is a valid issue reported earlier.

3. How to Initiate a Return

To request a return, please:

1. Log in to your Lakeviya.com account

2. Go to “My Orders”

3. Click on the product you wish to return

4. Select “Return” and choose the reason

5. Upload a photo if the item is damaged or incorrect

You can also contact our support team directly by email or phone.

4. Return Pickup

• We will arrange a free pickup from your address if return pickup service is available in your area.

• Please ensure the item is packed properly with all original tags, invoices, and packaging.

• If pickup is not available, you may be asked to self-ship the item. Shipping costs (if applicable) may be reimbursed.

5. Refund Process

Once the returned item is received and inspected:

• A full refund will be processed to your original payment method (bank account, UPI, wallet, etc.)

• Refunds are typically processed within 5–7 working days after we receive the item

• If the product is not eligible for refund, we will notify you via email/phone

6. Replacements

In case you prefer a replacement instead of a refund, and if stock is available, we will ship a new item at no extra cost.

7. Important Notes

• Items must be in original condition and unused for returns to be accepted

• Lakeviya reserves the right to reject return requests if we find signs of misuse or fraud

• For products sold by third-party sellers, return approval may depend on their individual return policy

8. Need Help?

If you have questions about your return, feel free to contact us:

Email: raoa57471@gmail.com

Phone: +91-9369786632

Support Hours: Monday to Saturday, 9 AM – 6 PM

We appreciate your trust in Lakeviya.com and are committed to serving you with honesty, transparency, and respect.

– Team Lakeviya.com