Helping student in distress

This material is adapted from material from Boston University.

Helping others who may be in distress

There is no doubt about it – college life is stressful. There is a chance that you may interact with students who are having a difficult time adjusting to college life, or you might find yourself in a challenging situation. Some students may find themselves overwhelmed at the transition to college and may feel “alone” in the large lecture courses they are likely taking. As a Learning Assistant, you are one of the few people who get to know some students on a personal level, and as such, these students may use you as a resource. You have heard that you should be “friendly, but not friends” with your students. While true, there may be times when a student really does need someone to talk to. Be open and supportive if a student seems to be having trouble. If a student meets with you, you can end the meeting with a general question such as “how is everything in general?” This may be just what the student needs, allowing you the opportunity to listen to their thoughts and add your supportive feedback.

If you feel the student could benefit from talking to someone else, there are several resources available:

1. All students have an academic advisor that may be aware of any personal situations a student may be facing. You can encourage students to chat with their academic advisor.
2. The faculty or graduate teaching assistant of the course that the student is taking can assist as well.
3. Your institution likely has a Student Health Center or Counseling Center. Familiarize yourself with this center and provide this information to the student in distress.

Peers frequently go to each other for support and advice around a variety of issues. An individual who is distressed often wants help but doesn’t know how to ask. You can play an essential role by expressing your concerns in a caring, empathic, nonjudgmental way.

How to Start the Conversation

• Find a private, comfortable place to talk. Put away distractions like your phone or computer.
• Ask open-ended questions; don’t feel compelled to find a solution. Often, listening is enough.
• If appropriate, suggest that they get more help. You can point out the resources available at your institution.
• Know your own limits. If you are worried about a student’s safety, because of a concerning text you received or a statement that they made, reach out for help at your institutions Health Center or Counseling Center.

How to Make a Referral

• Encourage your friend to make an appointment.
• If necessary, you can help your friend make an appointment. Call while your friend is with you. Write down the appointment details, including time, provider’s name, and location.
• All calls and visits are strictly confidential. The only exception is in situations of life-and-death emergency, when the most important consideration is ensuring the person’s safety.