West Chester

What are the office hours?

1. The front door is open M-F from 9-5.
2. Agents may work in the office at any time and enter through the side entrance up the stairs.
3. There is a KW lock box at the side entrance with a key for agents to come into the office outside of hours. Please relock the key when completed.
4. There is a drop box in the front door vestibule to drop documents after hours.

What is the office phone number?

(610) 399-5100

What is the office fax line?

610-399-1062

Can I come work in the office?

Yes please! We are always open for agents and would love to have you come in.

How can I get my technology/computer connected to the office network?

1. This can be set up with Reppert Factor, our virtual tech support for the office.
2. Phone: (215) 945-8869
3. You can also access the portal.
  - Log-in Example John Smith
    1. Username or email: jsmith or johnsmith1@gmail.com
    2. Password: Password1 (all passwords are set to this originally)
4. If you need help, the front desk can also help you get in contact with Reppert.
5. You can also submit a help ticket and their tech support will reach out to you.

What is the public wifi password?

Network: KWCHADDSFORD-PUBLIC-WIFI

Password: 6103995100

How do I make copies/print?

1. You will need to contact Reppert Factor, our virtual tech support for the office, to get your tech on our network in order to print from your own computer.
  1. Log-in Example John Smith
    1. Username: jsmith
    2. Password: Password1 (all passwords are set to this originally)
  2. Reppert Factor phone number: (215) 945-8869
2. The code is the last four digits of your phone number.
3. If you forget your code, you can contact the front desk for help.

Can I scan to my email?

Yes! The original email you gave to KW when you joined will be automatically entered. Please let the front desk know if the email in the printer is incorrect.

What is my copier code?

1. Your printer code is the last four digits of your phone number.
2. If you are still unsure, you can reach out to the front desk, frontdesk472@kw.com

What is the Broker of Record license number?

1. DE: RB-0003572 - Dominic Cardone
2. PA: RB-423812 - Dominic Cardone

What is the office license number?

RM-065511

How do I join the NCCBOR?

The below link will take you to the NCCBOR Join Us page. There will be an application you can complete.

https://www.nccbor.com/top-consumers-join-us.html

After your NCCBOR application is complete, you can go to the Bright website and Sentrilock website to join the MLS and gain access to the lockboxes.

How do I join the Tri-County Board of Realtors?

The below link will take you to the Tri-County Board application page. There will be an application you can complete. Broker is Dominic Cardone.

https://tcsr.realtor/membership/realtor-application-2/

After your Tri-County Board application is complete, you can go to the Bright website and Supra website to join the MLS and gain access to the lockboxes.

How do I get access to our MLS, Bright?

When you apply for your NCCBOR or Tri-County Board membership, they often help you get started with Bright.

- 1. Go to brightmls.com
  2. Click the Join button
  3. Go to New or Returning Associate Brokers & Agents and click Join
  4. Read through the page and click on Subscribe to Bright MLS
  5. Choose your status, usually agent.
  6. Enter your License Number, License Expiration, and state
  7. Enter your Broker Code (KELWLMWC)
  8. Enter your NRDS ID (from NCCBOR) and the Association (NCCBOR)
  9. Fill out the required contact information.
  10. Review your application license agreement and submit.

What is the office Bright code?

KELWLMWC

How do I get access to lockboxes?

Visit the Supra website and register as a first time user. You will need information about your license and NRDS number.

How do I get a lockbox?

1. The lockboxes are held at the front desk.
2. Ask the front desk via email for a lockbox. Include the address of the property.
3. You can pick up your lockbox from the front desk. You will get a 4 digit code to unlock the box.
4. Return the box to the front desk.
5. If you want to keep the box and move it to another property. Inform the front desk of the change and provide the new address.

Where do I find copies of forms and documents?

1. Copies of documents are in the Agent Resources Folder in Google Drive
2. If a document is not there that you need, you can reach out to the front desk and MCA emails. Frontdesk472@kw.com, klrw472@kw.com
3. All contract documents should be in your Docusign folder and shared with you when you join the brokerage.

Where can I find the W-9?

The Updated W9 is in the Office/Board Forms folder in Google Drive.

Where is the ACH form for direct deposit of my commission?

The ACH Form is in the Agent Resources folder in Google Drive

How do I verify wiring instructions?

Call 610-399-5100 and select option 1 for the front desk. Please be ready to read off the numbers for the front desk to confirm.

How does the office interact with me?

1. Email
  - Frontdesk472@kw.com
  - klrw472@kw.com (MCA)
2. Facebook
  - Keller Williams Partners Private Group. Reach out to frontdesk472@kw.com for admission.
3. Message via Slack
  - Interact with leadership and other agents on this platform. Reach out to frontdesk472@kw.com for admission.
4. Google invites to events
  - Frontdesk472@kw.com will send invites and reminders about office trainings, meetings, and events
5. Please keep your voicemails free for phone referrals

How do I schedule a conference room?

1. Book a conference room in the Wilmington location through Koalendar.
2. Email frontdesk472@kw.com to check for availability for the West Chester location.

What is the Team Meeting and do I have to go?

1. The Team Meeting is a monthly meeting of all of the agents in the market center. Everyone who is a part of Keller Williams Partners should plan to attend.
2. Team Lead Lewis Nixon will lead the meeting. There will be updates on KWRI, the region, and our market center. We will review market stats, new technology, new events, and trainings. Sometimes speakers will be invited.

What training is coming up?

1. The private KW Partners Facebook page has the monthly training calendar and weekly training links posted as announcements.
2. Google Calendar invites are sent for events in the Market Center.
3. Each Friday the front desk will send an email with the follow week’s training schedule and links.
4. KW Partners and the Greater PA Region have Eventbrite pages. You can reserve tickets for events with KW Partners and the Greater PA Region.
5. The KW Connect Calendar shows the national and regional trainings available
6. The Resources Site has a copy of the training calendar
7. Scott Le Roy has a training calendar

Who do I contact with questions about my DA's and checks?

1. Questions about DA’s and checks should go to the MCA at klrw472@kw.com
2. DA’s may be sent by the front desk. This is for your information only and your own personal record keeping. All questions should be sent to the MCA.

What is the KW Sunshine Fund?

1. KW Wilmington has its own “rainy day” fund similar to the KW Cares fund to help out our agents in their times of need.
2. This money only goes to agents in our market center
3. In the past, we have helped agents who have had medical emergencies, car accidents, family tragedies, etc.
4. You can contribute several ways
  - A set amount off of each commission check i.e. $20
  - A donation amount in the form of adding to your monthly bill (talk to Trish)
  - Helping set up a fundraiser
  - Volunteering your time to cover agents who need a helping hand with closings/showings/etc.
  - Talk to Michelle for other ways to donate

How can I make an appointment with Lewis?

Lewis is often in a meeting or a training so his phone may be turned off. If you need to schedule an appointment with Lewis please reach out the front desk, frontdesk472@kw.com, and they will help you get on his schedule, direct you to someone else who could answer your question, or help you themselves.

I need tech help, how can I make an appointment with Danielle?

Click here to schedule a one on one virtual meeting with our Market Center Tech Trainer, Danielle Van Arsdale.

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